Front Desk Agent

The Salamander Hotels & Resorts family embraces Sheila C. Johnson's passion for providing her guests with luxurious and relaxing escapes.

Attend to guest needs, including but not limited to, guest registration, check-out and cashiering. Will also have shifts working as a Night Auditor. Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for Salamander Resort’s financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics. Prepare a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.

* Greet and welcome guests upon arrival. * Register guests into the computer, verifying reservation, address, and credit information. * Promote the Guest Loyalty Program and provide recognition and benefits to all present members. * Accept payment for guests’ accounts both at the time of registration and at checkout. * Maintain a house bank and make a deposit and accurate report of receipts daily. * Cash checks and exchange currency for guests. * Answer phone in a timely manner. * Respond & process requests for late check outs, room changes, lock-outs, billing inquiries, movie & internet issues, and extension of stay. * Keep activity log updated to allow for proper follow-up. * Ensure guest satisfaction, utilizing the empowerment certificates when appropriate. * Issue key to and control entrance of safety deposit boxes. * Post miscellaneous charges as requested. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: * Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions. * Book reservations for those guests who approach the Front Desk.

**Education/Experience** * High school or equivalent education required. * Must be 18 years of age or older. * Must have at least one year front desk experience. **Basic Required Skills** * Must be able to speak, read, write and understand the primary language(s) used in the workplace. * Must be able to read and write to facilitate the communication process. * Requires good communication skills, both verbal and written. * Must possess basic computational ability. * Must possess basic computer skills. * General knowledge of the city where hotel is located and its attractions. * Extensive knowledge of the hotel, its services and facilities. **Physical Demands** * Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. * Must be able to stand and exert well-paced ability for up to 4 hours in length. * Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. * Must be able to exert well-paced ability in limited space. * Must be able to lift up to 15 lbs. occasionally. * Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. * Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. * Ability to spend extended lengths of time viewing a computer screen. * Vision occurs continuously with the most common visual functions being those of near vision and depth perception. * Requires manual dexterity to use and operate all necessary equipment. * Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. **Work Environment** * Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors. * Must be able to change activity frequently and cope with interruptions.