Warranty Administrator

Cardinal Logistics Management operates one of the largest, most diverse dedicated fleets in the U.S. Our logistics experts work directly with our clients to optimize their supply chains by developing and implementing customized transportation solutions that best fit their needs.

The Warranty Administrator is responsible or management of all warranty functions. The ideal candidate is detail-oriented, has a strong work ethic, works well within a team environment, and is a master multi-tasker.

* Process all warranty claims according to Manufacturers’ specifications, productively interfacing with our Customers, the Manufacturers, and our Sales, Parts and Service departments. * Assess warranty work orders for completeness, action and follow-through. * Log and track Standard and Extended warranty inspections, claims, credits, returns and all other required documentation. * Processes all warranty paperwork to ensure proper documentation. * Verifies criteria required by OEM or distributor. * Reconciles all warranty receivables with payments through the appropriate accounting schedule. * Resubmits all rejected claims promptly or receives authorization to write them off. * Follows up on payment of outstanding claims. * Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed. * Arranges for parts to be shipped to the factory or distributor, or to be scrapped. * Files and maintains all service records as required by the warrantor. * Keeps informed of all factory recalls and bulletins. * Assists with any clerical needs as directed by the fixed operations manager or the controller. * Post claims and generate report metrics on claims status. * Negotiate with all parties to resolve disputes. * Track manufacturers’: policies and procedures, retail reporting, campaigns and updates. * Follows up on payment of outstanding claims. * Fulfill all other responsibilities of warranty administration, as needed.

* Three or more years of experience in transportation and logistics, shop and mechanical back ground. * Experience heavy equipment service (management), or equipment parts management. * You must be skilled in MS Office products (Excel, Word). * You will have a demonstrated, verifiable track record of strong communication, organizational and record-keeping skills. * Prepares, records, and submits warranty claims to the factory and/or distributor and reconciles them accordingly.