Account Supervisor

What makes U.S. Xpress Inc. a great place to work is our employees. Our mission is to provide our people with an enjoyable, safe and dignified work environment in which all employees are challenged to continuously improve their skills, and are rewarded for superior work. At U.S. Xpress Inc., our mission is to provide our customers with superior service that enhances each customer’s strategic market position.

Manage a fleet of dedicated drivers and tractors, Complete paperwork, load planning and dispatching while providing customer service to ensure company goals and customer expectations are met. - Manage driver and equipment utilization of a slip seat operation. - Complete driver performance reviews and approve home time requests. - Document any issues that may lead to disciplinary action or termination. Make recommendation as to the action needed to resolve the issue, including write-ups and terminations. - Update reports daily (Level of Service, Detention and Driver List). - Assist with billing issues from the customer when needed to ensure the billing is correct. - Complete paperwork and handle drivers coming in; dispatch and assign trucks. - Ensure on time service is met by receiving loads for the customer and then dispatching according to hours of service. - Promote safe operations by monitoring and insuring driver’s participation in all safety related training, while reminding drivers of the importance of operating the truck safely. - Create manual loads that do not come over in EDI. - Manage driver’s hours of service to ensure DOT compliance. - Manage driver’s mileage to sustain a good average for each driver. - Ensure timeliness of backhauls and issue detention numbers when necessary. - Assist shop to ensure trucks are in for scheduled or necessary maintenance. - Remain in contact with customers to ensure timely service and problem resolution. - Ensure driver compliance with all company policies assist with issues concerning other departments. - Ensure all random drug screens and driver training is complete. - Oversee shift transition - Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost effective manner. - May include other duties as assigned by Management.

- Any combination of education or experience equivalent to a high school diploma. - 1-3 years transportation experience - AS400 experience preferred - Proficient in Microsoft Outlook, Word and Excel - Strong analytical, problem solving, communication and interpersonal skills - Extreme patience dealing with explosive situations: flawless follow-up procedures. - Comprehensive knowledge of regulations impacting daily operations. (DOT – national and state) - Demonstrates a basic knowledge of U.S. geography and the calculation of transit times across multiple U.S. time zones.