Customer Support Representative

Founded in 2002, Big Fish is the world's largest producer and distributor of casual games, delivering fun to millions of people around the world. Through its mobile and online distribution platforms, Big Fish has distributed more than 2.5 billion games to customers in 150 countries from a growing catalog of 450+ unique mobile games and 3,500+ unique PC games.

We’re currently looking for the next class of recruits to join our exemplary team on-site in our corporate office. At Big Fish, we strive to deliver games that make our customers feel good, and our Customer Support Representatives are our first-line defenders of that mission!

* Providing the very best customer service as a means of enriching the customer’s product experience * Prioritizing, processing, and resolving customer needs * Educating customers on Big Fish’s support options, including online tools and self-help tutorials * Evangelizing the Big Fish brand through a deep understanding of our mission and products, and positively reflecting that brand to internal and external partners

* Our team provides support exclusively via email, so excellent written communication skills and the ability to type 45+ words per minute with accuracy are a must! * Associates or Bachelor’s degree * Experience in customer service or other relevant field * Demonstrated ability to perform effectively and positively in a fast-paced, team-oriented environment * Advanced critical thinking skills * Flexibility to work nights/weekends/overtime as needed