Bilingual Teller Services Associate

SELCO Community Credit Union

(Eugene, Oregon)
Full Time
Job Posting Details
About SELCO Community Credit Union
SELCO Community Credit Union is a not-for-profit consumer cooperative that was established in 1936 when local school teachers and school employees pooled their funds together in a shoe box to offer each other loans in times of need.
Summary
Provide professional, friendly, and quality service to SELCO Community Credit Union members.
Responsibilities
* Deepen member relationships by determining member needs and promoting and cross-selling SELCO companies’ products and services. * Handle all teller transactions with a high level of accuracy (i.e. deposits, withdrawals, loan payments, check cashing, line of credit advances, traveler’s checks, money orders, gift cards, GL postings, and other inquiries). * Determine acceptability of negotiable items and member identification. * Maintain a balanced cash drawer within a predetermined cash limit. * Adhere to all teller procedures (i.e. member transactions, cash handling, negotiable items and daily work). * Assist with departmental duties, training and audits as requested. * Actively engage with people in a respectful and professional manner. * Communicate with internal, external, and potential members in a friendly, professional manner in person, over the phone, and via e-mail. * Adhere to federal and state regulations, credit union policies, and other compliance obligations. * Consistently achieve stated goals. * Participate in required meetings and training. * Demonstrate leadership skills and maintain corporate values and mission statement. * Represent the Credit Union with a high level of integrity and professionalism. * Support Management and member decisions and goals in a positive, professional manner. * Actively participate in security, robbery, disaster recovery and fire training. * Actively contribute to Credit Union and department team goals and functions, including but not limited to, initiating resolution of observed or known issues concerning other departments and championing other departmental changes that will benefit the organization. * Perform other duties as assigned.
Ideal Candidate
* Strong written and oral communication skills; ability to communicate effectively in both English and Spanish and project a professional image when giving and taking information in writing, in person, and over the phone. * Excellent customer service skills. * Good understanding of computer transactions needed to perform operational tasks with the ability to read histories and interpret account activity. * Effective interpersonal skills with the ability to work with individuals and groups at all organization levels; ability to work independently and as part of a team. * Ability to take initiative, assume responsibility, and prioritize tasks; good time-management, organizational, problem-prevention and problem-solving skills. * Ability to maintain a high degree of accuracy in handling cash, balancing cash drawer and recording daily transactions. * Strong analytical ability with active listening skills. * Ability to effectively cross-sell Credit Union and CUSO products and services. * Willingness and ability to adapt to changing business needs and deadlines. * Ability to maintain confidentiality of sensitive information. * Possess a work ethic that includes neatness, punctuality and accuracy. * Exhibit a professional, businesslike appearance and demeanor. * Ability to concentrate in environment with background noise. * Ability to complete or resume tasks despite interruptions. **Education and Experience** * High school diploma or equivalent; and * Minimum six (6) months cash handling and customer service or sales experience; and * Must be bondable.
Compensation and Working Conditions
Reports to Teller Assistant Branch Manager/Branch Manager

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