PST Customer Champion

Since 2009, we've built industry-leading tools and deep expertise in customer happiness that 10,000+ businesses rely on each day. Every one of us regularly chats directly with our customers to learn their needs and help us continue leading the way!

Are you fanatical about providing great customer support and have meticulous attention to detail? We are looking for a new member to join our crack support team, doing front line chat and email support.

• You will spend 80% of your time on frontline support - interacting with existing and potential customers, primarily via Olark chat and email, and occasionally over the phone, Skype or social media.

• ...and 20% of your time on scaling our support practices - collaborating on projects such as making screencasts, video creation, webinars, writing content for our blog, modifying the tools we use, website optimization, proactive customer outreach, and speaking at conferences on behalf of Olark.

• You have related skills you’d like to develop and grow and most importantly the willingness to keep on learning.

• Share something about yourself in your cover letter - related skills you’d like to develop and grow, and most importantly, passion projects that demonstrate your willingness to keep on learning.

• This position is full-time and hours will be weekdays between 10am and 6pm PST.

• You need to LOVE talking with people and solving problems. We mean, really LOVE it!

• Comfortable identifying and debugging HTML, CSS + JS issues. Able to debug issues across browsers, read through logs and discover issues with third party integrations and webhooks.

• Basic command line tool familiarity.

• Desire to build tools to improve our customer support experience, both for our team and our customers.

• You have mad skills at communicating technical issues to both engineers and to new users of all skill levels. Give us some real-world examples in your cover letter.

• You have demonstrated experience providing amazing customer service and making people happy.

• You appreciate a work/life balance.

What we need from you to make this happen:

• Bachelor’s degree or equivalent relevant experience

• 1-3 years of public facing customer support experience

• Ability to work PST hours (10am-6pm) Monday through Friday.

• Your cover letter needs to answer this question: What is the most amazing thing you’ve done above and beyond the call of duty to help someone? And why did you do it?