Subscriber Success Program Manager II

Autodesk makes software for people who make things. If you’ve ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you’ve experienced what millions of Autodesk customers are doing with our software. Autodesk gives you the power to make anything.

* Drives the end-to-end execution of multiple programs and is accountable for the successful delivery of all program components. * Synthesizes requirements gathered from multiple (sometimes competing) sources, reconciles conflicts, and advocates for a delivery roadmap that balances enabling customer success while delivering against Autodesk’s core business objectives. * Works with the Autodesk design teams to create comprehensive designs of the future-state customer experience for programs. * Engages closely with cross-functional teams to understand business requirements for complex programs and translate them into a logical program roadmap. * Balances business requirements with technical feasibility and helps set expectations on the delivery of program components, recommends and articulates alternative program approaches when required. * Does all of the above with a "customer first" mindset to ensure what's being delivered results in an exceptional customer experience. * Generate metrics to inform decision making on program health and expansion. * Generate and present visualizations to gain alignment and influence with key stakeholders and executive leaders. * Serve as subject matter expert and advocate on Subscriber Success best practices.

**Requirements** * 5+ years’ experience in managing the concurrent delivery of several customer-facing programs – transaction management, subscription experience or customer success focus strongly desired. * Experience in a SaaS or Subscription-based software company and/or equivalent consulting engagements. Bring insights on how to transform Autodesk from a box-pusher to an ‘always-on’ solution provider. * Demonstrated experience in a fast paced role where the program/project portfolio ties to customer-centric business strategies and financial goals. * Strong teamwork and interpersonal skills; very collaborative approach. * Ability to flex to the demands of a business requiring fast-paced changes. * Ability to communicate to a wide variety of audiences from technical, sales, corporate, and executive roles. * Proven track record of influencing and implementing change within cross-functional teams. * Proficient in Microsoft Office programs (particularly PowerPoint, Excel, and SharePoint). * Excellent documentation skills. * Analytical acumen – knows how to effectively work with data analytics teams to represent program results. * Business acumen – keenness to quickly decipher program impacts on corporate functions that lead to stability and good outcomes. * Maturity and ability to work independently and with a team in a dynamic project environment; loads of common sense. * Bachelor’s Degree and relevant years of experience **Preferred Skills** * Interest in emerging technologies, software industry trends, and design * Experience leading/managing a diverse portfolio of businesses, brands, products and customer profiles * Experience with Salesforce.com, Marketo, as well as subscription and cloud based business models.