Subscriber Success Program Manager II


(San Francisco, California)
Full Time
Job Posting Details
About Autodesk
Autodesk makes software for people who make things. If you’ve ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you’ve experienced what millions of Autodesk customers are doing with our software. Autodesk gives you the power to make anything.
* Drives the end-to-end execution of multiple programs and is accountable for the successful delivery of all program components. * Synthesizes requirements gathered from multiple (sometimes competing) sources, reconciles conflicts, and advocates for a delivery roadmap that balances enabling customer success while delivering against Autodesk’s core business objectives. * Works with the Autodesk design teams to create comprehensive designs of the future-state customer experience for programs. * Engages closely with cross-functional teams to understand business requirements for complex programs and translate them into a logical program roadmap. * Balances business requirements with technical feasibility and helps set expectations on the delivery of program components, recommends and articulates alternative program approaches when required. * Does all of the above with a "customer first" mindset to ensure what's being delivered results in an exceptional customer experience. * Generate metrics to inform decision making on program health and expansion. * Generate and present visualizations to gain alignment and influence with key stakeholders and executive leaders. * Serve as subject matter expert and advocate on Subscriber Success best practices.
Ideal Candidate
**Requirements** * 5+ years’ experience in managing the concurrent delivery of several customer-facing programs – transaction management, subscription experience or customer success focus strongly desired. * Experience in a SaaS or Subscription-based software company and/or equivalent consulting engagements. Bring insights on how to transform Autodesk from a box-pusher to an ‘always-on’ solution provider. * Demonstrated experience in a fast paced role where the program/project portfolio ties to customer-centric business strategies and financial goals. * Strong teamwork and interpersonal skills; very collaborative approach. * Ability to flex to the demands of a business requiring fast-paced changes. * Ability to communicate to a wide variety of audiences from technical, sales, corporate, and executive roles. * Proven track record of influencing and implementing change within cross-functional teams. * Proficient in Microsoft Office programs (particularly PowerPoint, Excel, and SharePoint). * Excellent documentation skills. * Analytical acumen – knows how to effectively work with data analytics teams to represent program results. * Business acumen – keenness to quickly decipher program impacts on corporate functions that lead to stability and good outcomes. * Maturity and ability to work independently and with a team in a dynamic project environment; loads of common sense. * Bachelor’s Degree and relevant years of experience **Preferred Skills** * Interest in emerging technologies, software industry trends, and design * Experience leading/managing a diverse portfolio of businesses, brands, products and customer profiles * Experience with, Marketo, as well as subscription and cloud based business models.


Answered by on
This question has not been answered
Answered by on

There are no answered questions, sign up or login to ask a question

Want to see jobs that are matched to you?

DreamHire recommends you jobs that fit your
skills, experiences, career goals, and more.