Subscriber Success Program Manager II

Autodesk makes software for people who make things. If you’ve ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you’ve experienced what millions of Autodesk customers are doing with our software. Autodesk gives you the power to make anything.

• Drives the end-to-end execution of multiple programs and is accountable for the successful delivery of all program components.
• Synthesizes requirements gathered from multiple (sometimes competing) sources, reconciles conflicts, and advocates for a delivery roadmap that balances enabling customer success while delivering against Autodesk’s core business objectives.
• Works with the Autodesk design teams to create comprehensive designs of the future-state customer experience for programs.
• Engages closely with cross-functional teams to understand business requirements for complex programs and translate them into a logical program roadmap.
• Balances business requirements with technical feasibility and helps set expectations on the delivery of program components, recommends and articulates alternative program approaches when required.
• Does all of the above with a "customer first" mindset to ensure what's being delivered results in an exceptional customer experience.
• Generate metrics to inform decision making on program health and expansion.
• Generate and present visualizations to gain alignment and influence with key stakeholders and executive leaders.
• Serve as subject matter expert and advocate on Subscriber Success best practices.

Requirements

• 5+ years’ experience in managing the concurrent delivery of several customer-facing programs – transaction management, subscription experience or customer success focus strongly desired.
• Experience in a SaaS or Subscription-based software company and/or equivalent consulting engagements. Bring insights on how to transform Autodesk from a box-pusher to an ‘always-on’ solution provider.
• Demonstrated experience in a fast paced role where the program/project portfolio ties to customer-centric business strategies and financial goals.
• Strong teamwork and interpersonal skills; very collaborative approach.
• Ability to flex to the demands of a business requiring fast-paced changes.
• Ability to communicate to a wide variety of audiences from technical, sales, corporate, and executive roles.
• Proven track record of influencing and implementing change within cross-functional teams.
• Proficient in Microsoft Office programs (particularly PowerPoint, Excel, and SharePoint).
• Excellent documentation skills.
• Analytical acumen – knows how to effectively work with data analytics teams to represent program results.
• Business acumen – keenness to quickly decipher program impacts on corporate functions that lead to stability and good outcomes.
• Maturity and ability to work independently and with a team in a dynamic project environment; loads of common sense.
• Bachelor’s Degree and relevant years of experience

Preferred Skills

• Interest in emerging technologies, software industry trends, and design
• Experience leading/managing a diverse portfolio of businesses, brands, products and customer profiles
• Experience with Salesforce.com, Marketo, as well as subscription and cloud based business models.