Field Auto Claims Adjuster

We are the Good Hands: We help customers realize their hopes and dreams by providing the best products and services to protect them from life's uncertainties and prepare them for the future.

**Customer Service** * Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met * Researches and responds to moderately complex and occasionally complex customer communications, concerns, conflicts or issues * Reviews customer satisfaction results; works independently to create personal action plans **File Documentation and Reporting** * Summarizes documents and enters into claim system notes * Documents a claim file with notes, evaluations and decision making process **Damage Estimating** * Investigates moderately complex or occasionally complex files, reviews damage, takes photos, and determines reparability or total loss * Prepares damage estimates for moderately complex or occasionally complex claims and locates parts * Prepares, reviews, reconciles and/or approves supplements * Conditions vehicles and prepares report for customer * Determines valuation of salvage * Evaluates diminished value in a moderately complex or occasionally complex claim **Claim Payment Processes - Issuance and Authority** * Processes claims payments * Initiates system generated checks and pays appropriate parties **Negotiation and Settlement Guidance** * Negotiates and Settles moderately complex and occasionally complex claims in accordance with business unit best practices **Other Projects and Responsibilities** * Responds to moderately complex and occasionally complex arbitrations contentions * May participate in one or more moderately complex and occasionally complex special assignments * May serve as a committee team lead for medium-sized projects or as a committee team member on medium to large projects

* High School Diploma/General Education Diploma (GED), plus three years experience writing estimates for an insurance carrier or in an auto body shop. * Bachelors degree preferred * Excellent written and verbal communication skills * Strong organizational and computer skills * Ability to be a self-starter and work independently * Previous experience using a computer estimating system such as ADP, CCC or Mitchell is a definite plus * ICAR platinum certification, ASE certification and/or an Adjuster’s license are especially desirable * Bilingual candidates are strongly encouraged to apply