Customer Support 1

Rich Products Corporation is a family-owned global food company defined by innovation and an unparalleled commitment to treating its customers, associates, and communities the same way… Like Family.

The Customer Support 1 position is a key part of our customer-focused philosophy, and thus your primary goal will be to provide exceptional customer service to all of our customers. In this role you will contact f’real customers to provide assistance with issues and to provide training over the phone on operating the f’real program. Providing exceptional customer service in a fast- paced, high-volume environment is critical. This position will be based in our Lee’s Summit, MO office and will report directly to the Customer Support Team Leader.

* Train new customers via the phone on the f’real program * Troubleshoot connectivity issues * Follow up with customers regarding existing cases * Receive and enter orders * Receive sales leads from potential customers * Performs other related duties as assigned by management.

KNOWLEDGE/SKILLS/EXPERIENCE We’re looking for a highly-motivated, smart and conscientious person who is passionate about consumer products. You should have excellent communication skills with a great customer support background. You should be comfortable taking the bull by the horns, working independently and as a team. You will be an integral member of a fairly small, very tight knit working team, so great team work, an enthusiastic can-do attitude and a sense of humor will be essential. **Qualifications and Requirements** * High school diploma or GED required - Bachelor’s degree preferred * Excellent communication skills and pleasant manner * Prior customer service experience * Flexible and calm under pressure * Great problem-solving/investigative skills * Fantastic interpersonal skills * Team oriented individual; cooperative and ability to adapt in a changing environment * Strong attention to detail * Excellent computer skills