Application Support Specialist

2U partners with leading colleges and universities to deliver the world’s best online degree programs. Our Platform, a fusion services and technology, enables schools to attract, enroll, educate, support and graduate students around the world. Our company culture is united by our No Back Row® philosophy; the idea that when we each lean in and do our part, we are better individually and collectively.

The Application Support Specialist will provide back office functional support to the ERS Operations Sr. Manager and Enrollment Services team. This role is responsible for document management, document processing via mail or electronic delivery, managing program deadline calendars, heduling program meetings, assisting in program launches, verifying test scores, maintaining and creating reports.

* Transfer data from Partner Systems to the internal CMS (Salesforce) System * Create and manager paper and electronic files for the full life cycle of an application i.e. started application to enrolled. * Verify Standardized Test Scores for applicants * Ensure that files are up to date with the appropriate documents and arranged to program specifics * Add documents to existing student records accurately * Prepare intent to enroll and fellowship letters for admitted/enrolled students * Authenticate applicant documents obtained via mail or electronically and scan them into the appropriate Salesforce record * Update university assigned student ID’s as needed * Locate missing transcripts and/or other documents upon request * Send transcripts to the appropriate university partner for admitted, denied, and enrolled students * Sweep files for quality assurance purposes periodically * Manage program calendars & deadline meetings * Communicate with Program Directors and Managers to make sure program information and staffing are up to date * Manage specific processes and policies for your individual assigned programs * Update your program statistics in the weekly application support specialist report * Complete other duties as assigned by Management

**Things That Should Be in Your Background:** * Bachelor’s Degree preferred * 2 – 3 years of experience working in a service-oriented, administrative role in an office * Microsoft Office and Adobe PDF experience * Experience with Salesforce, Apply Yourself, and File Sharing systems preferred * Experience creating and using Google Drive functions (Google docs, Google Sheets, etc) * Experience with managing confidential documents **Other Attributes That Will Help You in This Role:** * Strong communicator * Organizational skills including prioritization and exceptional attention to detail * Enthusiasm and the ability to thrive in an atmosphere of constant change * Ability to work and contribute in a team environment * Ability to work a flexible schedule with reasonable notice to meet the needs of the business * A driven hard worker that is self-motivated * Problem-solver and innovator