Client Engagement Specialist

G5 is the leading provider of digital marketing effectiveness in the property management sector. In today’s increasingly mobile and social world, reaching and converting prospects is more complex than ever before. G5 simplifies the complexity of digital marketing with an innovative cloud-based platform that creates, measures, and optimizes the entire customer experience - from awareness to advocacy - for a fraction of the cost of traditional marketing approaches.

The Client Engagement Specialist will have a passion for customer success and set of diverse responsibilities including monthly and quarterly report creation, account management for Small Portfolio Clients/Limited Services Clients and additional administrative tasks around client account management as determined by the Client Success Team.

Monthly and Quarterly Report Creation

• Specific duties include but are not limited to the following:
• Utilize Google Analytics and Excel to create monthly and quarterly performance reports
• Request reports from specialized performance teams & conduct high level analysis of data

Contract generation

• Utilize Salesforce and Netsuite to request/ generate service and project contracts

Small Portfolio Clients/Limited Services Clients

• Responsible for add and delete locations and as required, deleting clients
• Responsible for all Professional Services projects
• Promote and sell G5 products and services

Team Support Responsibilities:

• Scheduling proactive client program review meetings on behalf of Customer Success Managers
• Cover accounts when needed & conduct various administrative tasks
• Exemplify G5 Core Values and Behaviors

• Account Management experience preferred
• A passion for all things digital, social and mobile
• College education preferred but not required
• Must be organized, have good time management skills,and a good working knowledge of basic computer applications including Microsoft Office