Customer Service Representative

YourMechanic was founded in 2012 with the goal to make car repair and maintenance affordable, convenient, and transparent. We started YourMechanic because we believed that the auto repair industry was broken.

We are looking for a Customer Service Representative to provide support to our customers and mechanic partners nationwide. The ideal candidate is comfortable working for a startup and committed to creating a top-notch experience for our customers and partners.

• Provide high quality service and support to both customers and partners via phone as well as email, text, and/or chat
• Solve problems and thoughtfully address issues experienced by customers and partners
• Own your responsibilities and tasks
• ProactiveIy seek opportunities for improving service and process

• Minimum 1-2 years of experience in customer service
• Excellent organizational, analytical, communication (written and oral), and interpersonal skills
• Positive attitude and passion for success
• Exceptional time management skills and ability to respond to inquiries quickly and effectively
• Bachelor's degree or equivalent