Operations Manager

Founded in 1965, Universal Services of America, through its affiliates, combines an innovative mix of tradition with advanced technology to keep pace with the evolving security and janitorial needs of today’s businesses. Universal Protection Service, Universal Protection Security Systems, and Universal Building Maintenance provide our clients with the best security and janitorial solutions, personalized customer service and unmatched value available.

Universal Protection Service is looking for an enthusiastic, passionate individual who loves working with people! The ideal candidate is excellent with customers and has an impressive ability to communicate. This is a great opportunity to join a high-powered security team focused on securing client properties while delivering excellent customer service. The focus of the Security Operation Manager position is on achieving accurate and timely results that support established organizational standards. They will be responsible for staffing, scheduling, and processing payroll for all Security Professionals within assigned client sites for their respective Division and/or Branch. Drive, determination, and taking responsibility for assuring Company policies and procedures are correctly followed are necessary qualities for successful job performance! This position requires handling a variety of activities simultaneously, working at a faster than average pace with accuracy and attention to detail.

* Maintain regular communication with Security Professionals * Resolve issues regarding pay, morale, or complaints * Effectively manages overtime by ensuring effective scheduling and making timely, qualified hiring decisions * Takes prompt action once a complaint is received regarding employee performance or conduct, administers disciplinary and coaching actions, and initiates and executes routine termination actions * Interview and hire qualified applicants to fill open post positions in a proactive and timely manner, utilizing the company interviewing guidelines * Make initial job offers and job transfers * Create, modify, and manage post schedules to ensure adequate coverage at all times * Ensure all positions are staffed according to contract requirements * Adhere to all company policies regarding timekeeping procedures, meal, rest, and period breaks * Process requests for final pay checks, anniversary bonuses and other pay related issues, and execute the distribution of such pay

* High school diploma or equivalent required. College degree desirable. * 5+ years’ experience within the security, janitorial, or staffing industry * Must be detail oriented with the ability to multi-task * Effective time management to frequent deadlines * Strong written and verbal communication skills * Computer literate with strong MS Office and ability to learn and adapt to new systems * Professional demeanor and appearance * Clean driving record (no points in the past 3 years) * Must be able to secure a valid Guard License for the state where you are applying if applicable in that state