Customer Service Representative (Part-Time/Full-Time)

Wellington is a financial services organization specifically deploying resources in one of three areas of operation including risk retention, risk distribution and financial services within the insurance industry.

Primarily through incoming and outbound phone calls, provides support and information to customers and Agencies regarding their policies, explains policy coverage, initiates policy endorsement changes, answers billing and rate related questions, establishes first notice of loss (FNOL) claims, and responds to related queries.

* Primarily through incoming and outbound phone calls, provides support and information to customers and Agencies regarding their policies, explains policy coverage, initiates policy endorsement changes, answers billing and rate related questions, establishes first notice of loss (FNOL) claims, and responds to related queries. * Communicates effectively with customers, agents, and mortgagees through both written and verbal communication. * Processes policy payments, cancellations, rejected payments and nonsufficient fund items, ACH sweep payments, refunds and write-offs, and verifies the accuracy of same. * Assists with testing and communicates findings as the Company deploys new products and/or system changes. * Supports workload surges as needed. * Completes special projects as required, from the point of concept to post-deployment monitoring and measuring, and performs other duties as may be assigned. * Ability to translate documents and verbal messages from English to Spanish and vice versa preferred.

* Minimum 1-2 years customer service background required, insurance background preferred. * High school diploma or general education degree (GED) equivalent. * Bilingual, Spanish preferred.