Client Services Representative

Velocify® is the leading sales acceleration platform. The company helps more than 1,500 sales teams sell more by bringing speed and control to the entire sales process. Velocify helps sales teams prospect with more precision, accelerate lead engagement, and implement optimized workflows, ultimately helping sales teams find and convert more leads.

A Client Services Representative provides world-class customer service and experiences in response to inbound inquiries from clients via phone, email, or website. They are courteous, professional and provide the highest level of customer experience on each and every interaction. These agents are the face of Velocify and are passionate, enthusiastic and dedicated to creating positive, memorable experiences to increase customer satisfaction and retention.

* Provide high-quality, proactive support to existing Velocify clients * Ability to identify, escalate and provide updates to customers affected by a critical system issue * Build and enhance existing relationships by troubleshooting and contacting clients * Raise product awareness by conducting ad hoc training sessions * Help create and distribute self-service customer support resources * Liaise and work closely with the technical engineering over technical issues, product road map changes and new features * Liaise and work closely with customer success management team to ensure top clients support needs are being serviced and relationships are maintained

**Required Skills:** * Demonstrated passion for delivering and exceeding service targets; * Proven ability to develop and maintain relationships; * Able to read and understand written and verbal instructions given in English; * Ability and drive to perform in a fast-paced start-up environment with multiple tasks, deadlines and changing priorities; * Ability to adapt to a new and changing environment; * Availability to work flexible hours * Excellent presentation and communication skills; * Ability to develop detailed product knowledge quickly * Strong problem-solving and analytical skills * Resourceful and creative troubleshooting skills * Prior technical support experience is considered an asset **Education:** * BA/BS in applicable field strongly preferred. **Experience:** * One year prior customer support experience required; 2-3 years preferred