Customer Experience Associate

Pharmacy Simplified. We leverage service and technology to simplify the management of complex medication regimens for the 32 million people taking more than 5 medications a month. PillPack uses design to create an unparalleled patient experience that is both satisfying and effective.

• Responsibilies will include responding to customer inquiries in a variety of formats, not limited to but including: Online Chat, Email, Phone
• Help our customers sign up over the phone or web, taking the time needed to help them through any questions or concerns they have
• Help answer customer inquiries with their insurance and co-pays, as well as shipping needs
• Provide our customers with technical support when navigating PillPack.com

• Friendly, kind demeanor
• Creativity and ingenuity needed to solve customers problems in smart ways
• A strong grasp of the English language and understanding of how to communicate clearly both verbally and in written form
• Experience in hospitality or customer service is a plus
• Active NH pharmacy technician license or willingness to get license required