Product Support Agent II

RealPage is a leading global provider of software and data analytics to the real estate industry. Clients use our platform to improve operating performance and increase capital returns. Founded in 1998 and headquartered in Richardson, Texas, RealPage currently serves over 11,000 clients worldwide from offices in North America, Europe and Asia.

The Product Support Agent II is an experienced expert product support representative responsible for providing outstanding first and second level support. This seasoned agent receives calls escalated by Product Support Agent I representatives that they can not resolve of First Call. The Product Support Agent also provides knowledge and assistance to more junior members of the team as they grow in their of RealPage products.

* Responsible for researching and resolving the more complex client issues for the Product Support Team * Provides the Product Support Team with expert product knowledge in several RealPage Product Centers * Escalates client issues to Product Development when required * Acts as liaison with Product Development in the resolution of escalated issues * Communicates with Clients as required for additional information or to provide status * Takes inbound phone service requests as scheduled * Perform administrative duties as required * May be required to work overtime as needed

* At least 1 year of RealPage Product Support experience * Certification in two or more RealPage Products. * Demonstrated subject matter expertise in one or more RealPage Products * Proficient with office productivity software * Experience in Multifamily Housing Industry Preferred * Bachelor Degree Preferred