Technical Service Specialist

VariQ is an information security and information technology services company delivering strategic solutions to technology-enabled enterprises. Core competencies include Cyber Security, IT Infrastructure support, and Program Management. VariQ is a Microsoft Gold Partner and a Symantec Platinum Partner.

Our client is seeking three contractors for a twelve month period. The contractors will be assigned (as required) to perform Tier One Call Center support. The contractors will provide on-site desk-side and remote support for a range of software and hardware issues; to include applications, mobile devices, VPN assistance, PC and MAC workstations and printers. Contractors must demonstrate detailed knowledge of microcomputer software and hardware network operating systems, Active Directory administration, advanced PC applications, Apple computers, Internet services, multi-media, wireless technologies, security programs and messaging software used in a large government agency.

* Ability to interact with executive-level customers and management in resolving technical problems on an emergency basis. * Provide ongoing technical support that are using a variety of systems and software. * Provide support in installing and using supported software, including messaging client software, word processors, web browsers, anti-virus software, and HIR-developed applications. * Provide support for application software installation and use. * Act as an advocate for the office in the resolution of any and all computer-related problems or issues. * Assist in the delivery, installation, and use of systems and services, (e.g., Washington to district office connectivity, Internet, remote access, etc.). * Provide front line phone, Live Chat, and Remote Desktop support, may be required to resolve requests via on-site visit(s). * Provide Hardware/Software Installation and Setup support. * Provide Mobile Device Support. * Assist in developing user documentation/installation procedures. * Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution. * Maintain the knowledge base for all Supported Software and a working knowledge of hardware and communication products. * Provide consulting support * Serve as a resource for solving user problems requiring an advanced level of technician support. * Work closely with other HIR groups to support current technology. * Interact with other HIR groups as appropriate to efficiently respond to user requests/problems. Partners with vendors to identify and resolve problems. * Confer with senior engineering staff to resolve more complex problems. * Must have excellent written and verbal communication skills * Perform other official duties as assigned.

* One or both of the following: + 3 years minimum experience in Desktop Support + 3 years minimum experience in IT Call Center environment * 3 years minimum experience with Microsoft Windows and Office * 3 years minimum experience supporting Mobile devices iOS, Android, Blackberry * We are looking for candidates that have experience supporting these devices in an enterprise environment, tools such as AirWatch and BEZ servers are something a candidate should be familiar with * 3 years minimum experience with Mac OS * We are looking for candidates that have experience supporting these devices in an enterprise environment, candidates should have knowledge of joining Apple computers to a Windows domain * 1 year minimum experience supporting clients using remote access software * 1 year minimum experience supporting remote connectivity (VPN) * Must have excellent written and verbal communication skills * Ability to obtain a Public Trust clearance