Bilingual Customer Support Technician

Asurion

(Nashville, Tennessee)
Full Time Evenings Weekends
Job Posting Details
About Asurion
Simply put, Asurion helps people stay connected. As the global leader of connected life services, they provide over 290 million consumers around the world with simple, intuitive technology advice to help them get the most from their devices; support to fix their issues and connectivity crisis, and device protection to ensure they receive a replacement or repair.
Summary
We are all more reliant on technology than ever before. It entertains us, it allows us to work and study, and it keeps us connected. It’s part of our everyday lives. But when something goes wrong, we’re suddenly cut off – from the things we do, and the people we need.
Responsibilities
Our Customer Support Technicians are the front line of support for over 290 million people. It’s where you can save someone’s day by: - Solving problems across hardware, software OS, apps and compatibility - Supporting products across Windows, Android, Blackberry OS, Apple IOS, wireless technology, equipment and applications We’re aiming to have over 45% of our team speaking more than one language – so there’s a huge opportunity for you if you’re fluent in English and Spanish, and if you can speak ‘tech’ in both. It’s a career that requires patience, and a real talent for customer service. You’ll need a high school diploma/GED or equivalent and at least six months’ customer service experience. In return we’ll set you up for success with training and ongoing coaching. You’ll receive competitive pay and benefits, and – perhaps most important - you’ll let people get on with their lives. Fix their need, solve their problems, help them reboot.
Ideal Candidate
* Flexible to work all shifts as required (evenings, weekends, and holidays) * Able to attend a multi-week training program * Pass a pre-employment background check and drug screen
Compensation and Working Conditions
Benefits Benefits included

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