Customer Service Representative - May

U.S. Cellular is the fifth-largest full-service wireless carrier in the United States, providing national network coverage and industry-leading innovations designed to elevate the customer experience. The Chicago-based carrier has a strong line-up of cutting-edge devices that are all backed by a high-quality network in big and small cities and rural communities, and currently,

Enthusiastic, customer-focused, passionate, and caring, you’ll be more than the face of our company—you’ll be the heart and soul of our customer experience, the essence of what makes us unique, and the reason we’re better than the rest. We invite you to thrive within our dynamic call center environment. Use your professional demeanor, courteous approach and excellent communication skills to deliver a superior experience for every customer you engage with. You will seamlessly handle a high volume of inbound calls regarding our cellular products and services. Truly listen to our customers. Connect with them to understand their needs, provide the best product and service recommendation and resolve any issues they express. This role allows you to learn all about our organization, which can lead to even more promising opportunities to learn and grow.

* Understand, practice and exemplify the values and behaviors of the Dynamic Organization. * Respond to inbound customer calls with the highest standard of professionalism and courtesy, addressing customer issues and assuring that quality standards are met on every call. * Research and resolve a wide variety of customer questions/issues. * Troubleshoot first-level wireless technical issues. * Conduct thorough customer needs analysis and provide value-driven recommendations of products and services. * Maintain strong knowledge of all company products and services, including handsets, accessories, pricing, plans, promotions and service features. * Support a growing number of wireless/data products, and continuously demonstrate proficiency in product knowledge and call-handling. * Demonstrate openness and flexibility in adapting to the needs of individual callers, including dissatisfied, first-time users, etc. * Recognize and act upon opportunities to offer enhanced services (for example, accessories or calling features). * Provide customers timely and accurate information. * Work with other U.S. Cellular associates, departments and functions in a professional, courteous, and collaborative fashion. * Proactively identify customer needs by reviewing customer accounts and inquire to develop product/service solutions that retain and grow the customer relationship.

* High school diploma or state equivalency certification required; college degree preferred. * Minimum of two years of customer service experience in a high-volume call center environment, with resolution of complaints or inquiries preferred. * Wireless or other technology product experience preferred. * Proficiency with Windows-based PCs, including general office software knowledge. * Ability to remain flexible and adaptable in a fast-paced environment required. * Exceptional organizational, interpersonal and verbal/written communication skills required. * Availability to work varying shifts essential.