Information Technology Administrator

Pocket Gems

(San Francisco, California)
Full Time
Job Posting Details
About Pocket Gems
Pocket Gems develops free-to-play mobile games that are ridiculously fun. Pocket Gems was founded in 2009 by Daniel Terry and Harlan Crystal. Their first products pioneered the free to play mobile games industry and have delighted and entertained millions of players.
Summary
As our IT Administrator, you will be leading the delivery of top tier customer service while researching and implementing new solutions that enhance IT capabilities. As the third person on the team, you will have a broad scope of responsibilities and have a huge impact on the growth and direction of our team. We have JAMF Casper Suite in place for our Macs and are starting to build out central management for our Windows machines. We are also starting a network overhaul using virtualized technology.
Responsibilities
* Lead the IT service desk for a 200+ user, single location environment, with a focus on Tier 2 / Tier 3 tickets and excellent customer service * Streamline and own the employee onboarding and offboarding processes * Identify and explore new technologies and services to expand overall IT capabilities * Roll out new infrastructure for management of Mac and Windows machines, configuration & patch management, imaging, security controls, auditing, and other areas * Assist with maintenance of Ruckus wireless network to deliver against performance SLAs * Maintain and improve upon IT documentation
Ideal Candidate
* 2 - 4 years experience in an IT support role, with a strong customer service orientation * Experience with hosted and cloud-based environments a must * Capable of troubleshooting Windows and Mac issues down to the hardware and networking level * Experience with both JAMF Casper Suite and centralized Windows controls preferred * Understanding of OSI model and layers a plus * Understanding of security fundamentals welcome * Problem solver with excellent communication, a strong work ethic, and the ability to manage multiple loosely-defined projects simultaneously
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

We also offer flex spending & dependent care accounts, pre-tax commuter benefits and a 401(k) plan.

Questions

Answered by on
This question has not been answered
Answered by on

There are no answered questions, sign up or login to ask a question

Want to see jobs that are matched to you?

DreamHire recommends you jobs that fit your
skills, experiences, career goals, and more.