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First in Fabric and the Best Craft Choices — these words express the core of what makes Jo-Ann Fabric and Craft Stores® so exciting. Why is Jo-Ann the unique resource that it is? It starts with the great product selection in our stores and on Joann.com® and only gets better with knowledgeable customer service, a clear focus on value, and an unmatched opportunity to connect with a vital creative community.

• An exceptional in-store experience and excellent customer service through direct interaction and engagement with customers and team members.
• Providing excellent customer service through direct interaction with customers and team members.
• Driving sales through superior in-stocks, active selling, and superior customer service.

• Be 18 years or older and have a High School Diploma or equivalent, College Degree preferred.
• Successfully pass a background check.
• Previous supervisory experience in a customer service environment preferred.
• Be proficient in the use of computers including basic knowledge of POS system and Windows-based computer applications.
• Be available to work a flexible work schedule including days, evenings, weekends, and holidays.
• Have a willingness to learn and develop fabric and craft product knowledge.