Express Store Manager

At Young’s Market Company, we believe our people are our greatest asset. We pride ourselves on attracting and cultivating the best and brightest talent in the industry. Our Best in Class team of wine and spirits professionals represent a collection of unique life experiences, world views, and ideas all focused on our core values.

The Express Store Manager will be responsible for the management of their specific location, including meeting/exceeding all financial and sales goals, properly operating the store on a day-to day basis, and complying with all company policies and procedures. The Express Store Manager must ensure exceptional customer service and maintain company standards of quality in all areas in a pleasant and positive environment and other duties as assigned / requested.

* Manage daily operations of the express store. * Perform a variety of duties personally and/or supervise employees performing duties. * Plan and prepare work schedules and assign employees to specific duties. * Train, develop and assess performance of sales associates in all aspects of the business to ensure they have the skills, product knowledge and operations skills to provide a quality customer experience. * Responsible for the career development, retention, and succession planning of store’s associates. * Ensure that each customer receives outstanding customer service by providing a welcoming helpful environment which includes greeting and acknowledging every customer, exchanging names, maintaining outstanding standards, demonstrating solid product knowledge and meeting all other components of the company’s customer service guidelines. * Ensure appropriate merchandise stock levels, merchandise presentations, and signage is current and displayed properly. * Responsible for a clean store that includes fixtures, shelves, baskets, desks, tasting bar, register counters, kitchen, conference room, backroom, bathroom and floor according to company policy. * Document and apply adjustments on the return of damaged, breakage and spoilage, or discontinued products. * Review store trends. * Recommend and initiate changes for maximizing goals and objectives. * Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc. * Operate the cash register, accept payment, make change, provide receipts, perform end of day process and daily reconciliation. * Adhere to company procedures for cash handling, inbound & transfer of products, invoicing, will calls & samples, and security & safety. * Communicate effectively with Director of Express Network and peers. * Collaborate with Director of Express Network to establish clear performance goals and objectives. * Manage all aspects of a single retail store; including merchandise, physical inventory, verify shipments and orders, and expense control. * Monitor, analyze and measure sales performance; develop and implement plans to maximize sales and meet or exceed sales goals/quotas and objectives. * Prepare daily sales and weekly inventory reports. * Responsible for building customer base by communicating and engaging with customers through social media and telesales. * Other duties may be assigned by management.

* A High School Diploma, GED or a Bachelor’s degree from an accredited four year college or university is preferred; or equivalent experience. * 5 years of retail experience and retail management preferred. * Must have experience in supervision, management, and training of employees. * Extensive cash handling experience, which requires ability to perform simple math functions,calculate discounts, percentages, and volumes. **Skill/ Abilities:** * Proficient in Microsoft Office-MS Word, Excel, PowerPoint, and Outlook. * Strong sales skills and the ability to ensure customer satisfaction on a daily basis while maintaining operations within a retail store environment. * Excellent interpersonal, communication, and customer-service skills with emphasis on building partnerships. * Strong organizational and time management skills. **Job Specific Competencies:** * Sales Function (TSA000): Knowledge of the major responsibilities, accountabilities, and organization of the sales function and sales information systems. * Sales Tasks & Activities (TSA100): Knowledge of processes, tools, techniques and theory behind selling the organization’s products or services. * Sales Systems (TSA900): Knowledge of and ability to utilize the company’s sales information systems.