Application Analyst Senior Job

At TriZetto, we know that a company is nothing without its associates. That’s why we strive to attract and keep the best in the business. To do that, we’ve created a culture that values, rewards, and nurtures the people who make TriZetto run. We offer our associates a number of opportunities to further develop their career, including Associate Professional Development, Leadership Development Program, and TriZetto Academy.

Providing advanced problem solving, analysis and support for software application and/or data issues. Supporting external users on all aspects of user reported application and/or data problems or questions involving software.

- Dealing directly with internal and external customers to ascertain problems and assisting in resolving issues while striving to build and maintain strong customer relations and partnerships. - Troubleshooting, testing and coordinating to resolve reported software and/or data issues while providing status to internal and external clients on a timely basis with limited supervision. - Documenting internal processes and/or business requirements from external sources. - Reviewing the progress of and evaluating projects in terms of results achieved. - Providing assistance in implementing and upgrading customers. - Providing internal and external training and presentations on applications. Mentoring lower level associates.

- High school diploma, GED Certificate or equivalent. Bachelor's degree in Healthcare Management, Information Systems or a similar discipline of study preferred. - Experience supporting TriZetto's Facets Application - Knowledge of technology systems (e.g. software products, databases, operating systems) - Able to set up and configure WAE/Tidal batch schedules including WAE/Tidal batch transporting from old Facets version to the new Facets version. - Understand and able to set up batch regions file, run books, commonsystemprop file - Deploy and localize core and custom Facets jobs to the NAS - Run batch requests for Prod and non-prod from WAE/Tidal - Minimum of five years' related experience working in a customer service environment with healthcare and/or information systems. Experience in healthcare billing preferred. - Minimum of five years' related experience working in a customer service environment with healthcare and/or information systems. Experience in healthcare billing preferred. - Strong proficiency in Microsoft Office applications including Word, Excel and Outlook. - Strong knowledge of claim formats and products. - Strong data analysis, analytical and incident trouble shooting skills. - Strong written and verbal communication skills. - Limited travel.