Application Analyst Senior Job

At TriZetto, we know that a company is nothing without its associates. That’s why we strive to attract and keep the best in the business. To do that, we’ve created a culture that values, rewards, and nurtures the people who make TriZetto run. We offer our associates a number of opportunities to further develop their career, including Associate Professional Development, Leadership Development Program, and TriZetto Academy.

Providing advanced problem solving, analysis and support for software application and/or data issues. Supporting external users on all aspects of user reported application and/or data problems or questions involving software.

• Dealing directly with internal and external customers to ascertain problems and assisting in resolving issues while striving to build and maintain strong customer relations and partnerships.
• Troubleshooting, testing and coordinating to resolve reported software and/or data issues while providing status to internal and external clients on a timely basis with limited supervision.
• Documenting internal processes and/or business requirements from external sources.
• Reviewing the progress of and evaluating projects in terms of results achieved.
• Providing assistance in implementing and upgrading customers.
• Providing internal and external training and presentations on applications. Mentoring lower level associates.

• High school diploma, GED Certificate or equivalent. Bachelor's degree in Healthcare Management, Information Systems or a similar discipline of study preferred.
• Experience supporting TriZetto's Facets Application
• Knowledge of technology systems (e.g. software products, databases, operating systems)
• Able to set up and configure WAE/Tidal batch schedules including WAE/Tidal batch transporting from old Facets version to the new Facets version.
• Understand and able to set up batch regions file, run books, commonsystemprop file
• Deploy and localize core and custom Facets jobs to the NAS
• Run batch requests for Prod and non-prod from WAE/Tidal
• Minimum of five years' related experience working in a customer service environment with healthcare and/or information systems. Experience in healthcare billing preferred.
• Minimum of five years' related experience working in a customer service environment with healthcare and/or information systems. Experience in healthcare billing preferred.
• Strong proficiency in Microsoft Office applications including Word, Excel and Outlook.
• Strong knowledge of claim formats and products.
• Strong data analysis, analytical and incident trouble shooting skills.

• Strong written and verbal communication skills.

• Limited travel.