Service Delivery Manager

TEKsystems

(Indianapolis, Indiana)
Full Time
Job Posting Details
About TEKsystems

TEKsystems is a subsidiary of Allegis Group, the largest private talent management firm in the world. Our longstanding history and industry-leading position speak to our success in providing the IT staffing solutions, IT services and talent management insight required for you to actualize ROI and sustain a truly competitive advantage in a fast-changing market.

Responsibilities
  • Facilitate meetings with customer, HP team, and other vendors to drive execution of services within the IT organization.
  • Conduct meetings with customer to optimize ITIL processes (specifically incident, problem, and change management).
  • Manage/oversee daily IT operations with HP, customer, and other prime vendors to ensure SLA's being met)
  • Support account executive and account delivery executive on initiatives related to the service contract with Allison.
Ideal Candidate
  • Experience with ITSM (IT Service Management and Delivery)
  • Previous experience working with and applying ITIL processes in a production environment.
  • Customer facing business experience
  • IT Operations experience
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

We offer options to our technical professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training.

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Indianapolis, Indiana
Skills Desired
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  • Change Management
  • Operations
  • IT Service Management
  • ITIL
  • Customer-Facing

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