Customer Support Supervisor

TEKsystems is a subsidiary of Allegis Group, the largest private talent management firm in the world. Our longstanding history and industry-leading position speak to our success in providing the IT staffing solutions, IT services and talent management insight required for you to actualize ROI and sustain a truly competitive advantage in a fast-changing market.

The CSS reports to the Sr. CSS/RFM and provides the highest level of customer service to external customers, as well as, corporate and field office employees. The CSS oversees and ensures operational compliance to policies and procedures. They are also responsible for the day to day supervision and development of the field support personnel. The CSS is the point of contact for escalated issues involving internal and external customers. Commitment to the core values and competencies are essential to the CSS role.

* Recruit, interview, hire, counsel and terminate field support personnel * Welcome, administer and process internal new hire orientation * Oversight of entire life cycle of consultant on boarding and off boarding, including orientation, payroll, client compliance and all off boarding activities * Provide guidance and direction (in partnership with Corporate Human Resources) to branch level employees in the interpretation and administration of personnel policies and procedures, assuring consistency and fairness in all employee relations issues * Achieve excellence in operations through auditing the collection of business critical information and data integrity * Ability to exercise judgment within generally defined Company policies and practices selecting methods and techniques for obtaining solutions * Oversee office spending/delivery cost, unemployment and worker’s compensation and assure employee awareness at branch level regarding the administration and interpretation of policies and procedures surrounding each area * Monitor office equipment and usage, and manage facility to ensure your office space is in alignment with building policies * Manage office filing systems to make certain proper retention and compliance to State and Federal guidelines/ regulations * Responsible for continued education and development of field office support personnel, to include regular performance assessment and goal setting (Performance Learning Management System and SkillSoft). * Able to hold team members accountable for job function through assessing areas of strength and improvement

* BA / BS degree preferred * Capability of working in a team oriented environment that is fair, open and honest * Thorough knowledge of business policies and human resource practices * Able to lead change management/ processes * Excellent leadership, interpersonal and communication skills * Excellent written/oral communication and interpersonal skills * Strong decision making ability * Action and detail oriented; able to prioritize while handling multiple tasks * Integrity and ability to maintain confidentiality and personal credibility