Collections Representative

Sun Coast Resources, Inc., has been in business for over 30 years, owns and operates 17 offices located in Texas, Louisiana, and Oklahoma. Sun Coast currently has over 1300 employees. Sun Coast’s product line includes a wide array of petroleum products including gasoline, diesel fuel, marine diesel, jet fuel, avgas, kerosene, DEF and a full line of Chevron lubricants and many other name brand lubrication products. We purchase our fuel directly from major refiners, with delivery to our customers

* Under general supervision, perform the investigation, analysis, and follow-up for the collection of overdue accounts, and perform other related duties as required * Handle heavy volume of phone calls and email correspondence with customers and company employees * Organize, plan, prioritize and accomplish assignments accurately, efficiently and timely * Perform day-to-day administrative tasks such as maintaining information files and processing paperwork * Advise customers on necessary actions and strategies for payment of debt and negotiate credit extensions when necessary * Correspond with customers and answer questions regarding their accounts, determine reasons for non-payment, and review the terms of their contracts * Resolve conflicts, settle disputes, and resolve grievances with acceptable resolutions * Analyze and approve daily fuel, lubes and equipment orders based on credit status * Analyze information and evaluate results to choose the best solutions to solve problems * Identify and monitor overdue customer accounts using computers and a variety of automated software systems, notify customers of delinquent accounts, and persuade customers to pay amounts due on credit accounts * Arrange for customer payment of debt or establish payment schedules based on customers’ financial situation * Coordinate customer credit changes with the credit department * Document accurate information about financial status of customers, status of collection efforts and payment status * Establish good working relationships with customers, and maintain them over time * Other tasks as assigned by manager

* High school diploma or the equivalent * Minimum 1 year of experience working in an office environment * Must exhibit a stable past employment history * Strong work ethic and self-motivation * Professional telephone etiquette * Proficiency in Microsoft Outlook and Excel programs * Excellent written and verbal communication skills * Professional demeanor * Fast and accurate alpha and numeric typing skills * Thorough understanding of CISCO phone system * Excellent organizational skills and keen attention to detail * Persistent and persuasive, yet courteous and professional manner when dealing with customers * Knowledge and abilities essential to the successful performance of the assigned duties * Strong interpersonal skills with ability to work well in a team environment **Preferred** * Prior collection experience * Prior experience corresponding with customers * Experience in the transportation industry * SAP Experience