Client Technology Specialist

Netflix is the world’s leading Internet television network with over 81 million members in over 190 countries enjoying more than 125 million hours of TV shows and movies per day, including original series, documentaries and feature films.

The Client Technology Services team is responsible in providing world class technology support for all of Netflix’s internal applications and systems globally to a growing 2300+ employees. With corporate offices located in Los Gatos, Beverly Hills, Amsterdam, London, Singapore and Tokyo, the Client Technology Services team is constantly challenged. While responsible for all client technology platforms and services throughout the company, the team is also highly encouraged to be innovative and constantly review and refresh the technology, in Netflix’s unique fast paced environment.

As a Client Technology Specialist, you will be responsible for all user requests, implementing company technology initiatives, partnering with technical vendors, and ensuring office technology is being maintained to a standard aligned with all of our corporate campuses. User requests will come in via tickets, email, walkups, phone calls and automated alerts. This position will involve tasks like user training, access requests, inventory management, backing up user data, onboarding/offboarding employees, software/hardware issues, along with projects, documentation, deeper troubleshooting and problem resolution. Daily duties can consist of triaging, prioritizing, resolving, routing and scheduling all incoming internal IT Support requests. The Client Technology Specialist must also set expectations with the employee and provide exceptional customer service.

* A minimum of 5 years of IT or Desktop Support/System Administration * Familiarity with fundamental networking/distributed computing environment concepts; local and network based user and group accounts and permissions * Experience supporting Cloud and SaaS Applications and SSO, including Google Apps for the Enterprise (Gmail, Calendar, Drive, Sites, Groups, Hangouts) * In depth knowledge of and the ability to perform advanced troubleshooting on Mac OS, Windows 7, 8,& 10 and various applications including Office (Linux experience a plus) * Solid working knowledge of Mac and Lenovo hardware including laptops & desktops * Mobile device support including iPhone, Android and Chromebooks * Capable of following and composing process and procedure documentation, training users in complex topics, and interacting positively with upper management and executive staff * Audio/Video knowledge and troubleshooting including video conferencing (Chromebox for Meetings) and experience in technical coordination of offsite events **Recommended Skills:** * Proven ability to work independently with minimal supervision; must be a self-motivated self-starter that can initiate ideas * Ability to learn new technologies quickly and with minimal guidance * Thrives on technical challenges and takes pride in solving them * Strategic thinking both technically and business-wise * Excellent interpersonal and communication skills