Client Services Specialist

Millions of IT pros use Spiceworks to get the info, advice and tools they need to do their jobs and decide what to buy. Thousands of tech vendors engage with these IT buyers in Spiceworks while they're doing their day-to-day IT duties. Both marvel "Wow, now I can get my job done by interacting with real people...now that's makin'? IT social!"?

We need someone with digital media experience to eat, sleep and breathe helping Spiceworks advertisers reach their goals. You’ll be someone who can orchestrate the million-and-one moving parts (and deadlines!) required to get client campaigns into play in Spiceworks and then monitor, report and advise clients on how to take their campaigns to the next level. As a result of your razor sharp, dial moving ways, you’ll help the sales team secure renewals and impact annual revenue goals.

* Implement and monitor online advertising campaigns, including coordinating development of creative collateral * Crunch and analyze! Perform detailed data analysis using Excel or a comparable app to ensure campaign performance metrics are being met * Use analytics tools (i.e. Google Analytics, internally developed tools) to identify, understand and report on what’s causing a campaign to fall short * Collaborate with the creative team and with clients to refine and improve campaign copy or creative * Generate monthly campaign reports summarizing past campaign performance and optimization recommendations for upcoming month(s) * Assist sales team in presenting clients with detailed metrics to help secure renewal business of advertisers

* 2 to 4 years of experience with online advertising, specifically in account management * A passion for online advertising! You’re hungry to take your agency experience and apply it here * A Herculean work ethic that just doesn’t quit (and is always looking to climb the ladder) * Evidence of thriving in a fast-paced (demanding & often times unpredictable!) environment * Versatile, thick-skinned people skills – you can artfully handle even the most demanding of clients * Proven track record of analyzing data and applying it towards optimizing online campaigns * Knowledge of industry standard reporting tools like Double Click/Dart preferable