Telephone, Live Chat & Email Full-time Customer Support needed - Shopify experienced!

**PLEASE TAKE NOTE THAT THIS JOB IS FULL-TIME AND NOT SUITABLE FOR TALENTS WHO ALREADY HAVE OTHER JOBS THEY ARE WORKING FOR ON UPWORK OR ANYWHERE ELSE.** We are looking for an expert customer service representative with experience working with Shopify stores. When you apply, include the word purple and tell us about your previous customer service experience. **Working Hours (when my customers are active):** * 12am to 8am GMT +8  OR * 9am to 5pm GMT -7 * Mon to Friday

- Experience using ZenDesk or FB live chat messenger to respond to customers. - Expert level on how to use Shopify interface when supporting - Knows how to set up Zendesk with shopify - Knows how to set up Zendesk canned responses - Experience working as customer service rep concurrently with handling inbound phone calls, following up with outbound phone calls and responding to emails/live chat with not on phone. 
 - Respond to customer requests on ZenDesk, Live Chat swiftly within hours - Handle inbound Telephone Line in perfect US Native English - Follow up with outbound Telephone calls with customers - Issue refunds according to our refund policy - Re-send products to customers when needed - Respond to all customer inquiries quickly and accurately - Communicate on Skype daily with team - Use of Trello to keep records of workflow - Display a high level of professionalism at all times - Enthusiastic and cheerful tone of voice - Process daily orders with suppliers using excel sheet online

We need someone with warm personality, **native USA speaker**, and a great attitude to serve. This person needs to communicate with me on skype during working hours and be prompt in handling problems that arises with a never-giving-up mindset. They must love serving customers and enjoy solving problems for them. This job isn't suitable for someone who's just applying to get a job. That won't work for us.