Customer Success Manager for Enterprise Team

ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, Marketing management tools, mobile connectivity for field techs, and Quickbooks integration.

As a Customer Success Manager on the Enterprise Team at ServiceTitan you’ll build relationships with some of the most well-known Home Service companies in the world and will help ensure that they are getting the most value out of our software.

* Develop a portfolio of 30-50 Enterprise customer accounts, all high-touch customers with complex needs * Build and maintain senior-level relationships with your customer accounts, creating a premium and high-caliber experience * Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities * Analyze user engagement data, identify actionable insights. Report regularly on KPIs * Reach out to accounts to gather intelligence on how they are currently using our products and determine what features and services are the most/least valuable to their businesses. * Be a mentor and resource to new hires, and members of the non-Enterprise Success Team * Coach customers on best practices * Identify areas for improvement in the customer experience, both in our product and processes

* 3+ years of relevant experience managing multiple accounts with a proven track record of success * Direct experience working in the Home Services industry, preferably in accounting, operations, management, or supervisory role * 4 year BA degree minimum * Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others * Demonstrated ability for and interest in project management and analyzing data sets * Intelligent, quick thinking, and fast learning * Excellent problem-solver * Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail * Team player with strong communication and organizational skills, and an ability to “roll with the punches” * Familiarity with SaaS business models a plus