Client Success Manager

Schoology is one of the fastest growing education technology companies, with more than 14 million users across the world. We are giving educators all the tools they need to more easily personalize education and improve student outcomes, but in a way that works easily with their current systems and teaching approach. We’ve evolved the traditional learning management system into an education cloud: a platform that connects the people, content, and systems that fuel education.

The Client Success Manager is a key member of the Client Services Team, responsible for coordinating the successful deployment of the Schoology platform to both new and existing clients and cultivating those relationships to ensure satisfaction throughout their entire Schoology experience. By utilizing a strong understanding of industry and product know-how, you will guide our clients toward the best implementation and use of our product to meet their specific business needs, and continue to nurture the relationship well past the implementation stage.

* Understand short and long-term client goals and take ownership of bringing them to fruition * Manage client implementation projects and consult on best practices * Perform web-based instruction on setup and use of the Schoology platform * Tackle basic to advanced technical questions related to the implementation of the platform * Maintain a deep understanding of the Schoology platform and LMS adoption best practices to tailor implementation solutions to the customer’s specific needs * Collaborate with the Sales, Support, Product and Finance Teams on behalf of your clients, providing relevant customer feedback when necessary * Forecast retention, renewal and potential growth status for assigned accounts. * Support assigned accounts to drive product adoption and ensure they leverage the solution to achieve full business value

* 1-3 years of teaching, training, SaaS implementation or account management experience * Solid communication and interpersonal skills. You’re a people person. * The ability to resolve user questions through a combination of independent troubleshooting and collaborative team efforts. You love solving problems. * Can multi-task, adjust quickly to changing priorities and negotiate multiple, concurrent client deliverables to ensure flawless execution in a fast-paced, customer-focused environment. * Accuracy and attention to detail * Experience using Salesforce is a big plus. * Bachelor Degree or equivalent experience