Customer Success Manager

Remix is the first planning platform for public transit, helping planners from 200+ agencies worldwide to design transit networks quickly, confidently, and clearly. Remix supports the entire planning process -- from temporary detours and regular service changes to complete system redesigns and coordinated community outreach.

Customer success requires a variety of skills: an inclination for customer service, a relentless desire to solve problems, the ability to engage others when teaching, and empathy with our users.

• You’ve delivered consultant or technology products or projects to a public agency
• You can teach technical content comfortably, to large and small groups
• You hear problems from others and have a burning desire to solve them
• You can manage customer expectations when necessary
• You have a fascination with communities of all sizes: large and small, rural and urban
• You are a strong presenter, and are energized by spending the day speaking and listening to others

• Be our primary point of contact for a portion of the Remix customer community
• Continually teach, advise, and challenge our customers to ensure their success
• Work closely with our growth team to win customer renewals
• Ensure our product roadmap aligns with the needs of smaller transit agencies
• Support other aspects of the customer experience such as training content, newsletter, and on-site events
• Help guide the development and execution of our team’s overall success strategy