Administrative Assistant I

Crawford & Company (Crawford) is an independent provider of claims management solutions to the risk management and insurance industry, as well as self-insured entities entities, with a global network serving clients in more than 70 countries. It has four segments: America, which serves the property and casualty insurance company markets in the U.S., Canada, Latin America, and the Caribbean; International Operations.

Under direct supervision, provides clerical assistance and performs administrative related functions in conjunction with other service center personnel in the maintenance of daily service center activities.

• Assist in and/or performs general clerical/secretarial duties duties necessary to accomplish daily service center activities.
• Transcription, statistics and memos.
• Prepare billings and assemble work product for distribution
• Answers and directs incoming phone calls.
• Greets visitors.
• Open, index and sort all mail (incoming and outgoing)
• Collects medical only Workers’ Compensation data for compensability.
• Prepares/transmits medical only Workers’ Compensation filings for Industry Commissions
• Prepares SISDAT inputs.
• Photocopy, faxing and scanning functions as needed by the service center personnel.
• Assists and/or relieves other clerical personnel for vacation, sick leave or as deemed necessary.
• Assists in and/or performs general clerical/secretarial duties necessary to accomplish daily service center activities.
• Performs general filing duties.
• Assist as needed with the accounts receivable and accounts payable responsibilities within the specific service center operation. This may include calling, faxing, emailing and interacting with clients and vendors.
• Maintains inventory control system for supplies.
• Performs typing/keyboarding and data input functions.
• Serves as a liaison between service center and corporate headquarters departments to provide direction for answering questions and solving problems
• Provides secretarial assistance for service center; serves as back-up support to administrative personnel.
• Follows up on and helps maintain the status diary of the Vehicle Appraisers and Heavy Equipment Specialists
• Maintains vacation and sick leave records.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or performs duties in other areas as requested.

Requirements:

• High school graduate or the equivalent combination of education and experience.
• Intermediate Word and Excel Software Skills.
• Basic PowerPoint Software Skills.
• Alphabetical and numerical filing ability.
• Accurate typing or keyboarding skills.

Preferred:

Previous clerical/secretarial experience.