Guest Services Associate

American Girl is a premium brand for girls and a wholly owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), the world’s leading toy company. Since its inception in 1986, American Girl has been devoted to celebrating girls ages 3 to 12 through age-appropriate, high-quality dolls and accessories, books, clothes, movies, and unforgettable experiences. Best-selling lines include My American Girl®, Girl of the Year®, Bitty Baby®, and its classic historical characters.

We're looking for dynamic individuals as a Guest Service Associates who have the interpersonal skills to provide prompt, efficient and exceptional sales assistance within our customer-oriented environment.

• Approach, acknowledge and assist customers promptly; handle multiple customers effectively.
• Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions and directing customers to merchandise, suggestive upselling, and awareness of product availability.
• Share information on store events, promotions and activities with customers.
• Promptly and accurately process all point-of-sale transactions.
• Help resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges.
• Communicate merchandise and service needs to management on timely basis.
• Provide assistance to accomplish team and company goals.

You have:

• Trust
• Team Builder
• Accountability

Experience, Education & Skills / Qualifications:

• Must be willing to work a flexible retail schedule, including days, nights and weekends.
• A special affinity for working with customers and a minimum of one year work experience in customer service.
• High school degree or equivalent, preferred.
• Sales experience in the specialty retail or service industry, preferred.
• Must possess basic computer skills; some experience using a POS System, preferable.
• Experience working with children, preferred.