Guest Services Associate

American Girl is a premium brand for girls and a wholly owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), the world’s leading toy company. Since its inception in 1986, American Girl has been devoted to celebrating girls ages 3 to 12 through age-appropriate, high-quality dolls and accessories, books, clothes, movies, and unforgettable experiences. Best-selling lines include My American Girl®, Girl of the Year®, Bitty Baby®, and its classic historical characters.

We're looking for dynamic individuals as a Guest Service Associates who have the interpersonal skills to provide prompt, efficient and exceptional sales assistance within our customer-oriented environment.

* Approach, acknowledge and assist customers promptly; handle multiple customers effectively. * Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions and directing customers to merchandise, suggestive upselling, and awareness of product availability. * Share information on store events, promotions and activities with customers. * Promptly and accurately process all point-of-sale transactions. * Help resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges. * Communicate merchandise and service needs to management on timely basis. * Provide assistance to accomplish team and company goals.

**You have:** * Trust * Team Builder * Accountability **Experience, Education & Skills / Qualifications:** * Must be willing to work a flexible retail schedule, including days, nights and weekends. * A special affinity for working with customers and a minimum of one year work experience in customer service. * High school degree or equivalent, preferred. * Sales experience in the specialty retail or service industry, preferred. * Must possess basic computer skills; some experience using a POS System, preferable. * Experience working with children, preferred.