Director, Business Management

We believe the world would be a healthier place if tomorrow's medicines were made available today. Patheon is transforming the way pharmaceuticals are made with a simplified, end-to-end supply chain solution for pharmaceutical and biopharmaceutical companies of all sizes. Drug substances and drug products. Development and manufacturing.

Direct the High Point regional business relationships with existing and new clients in order to maximize client service and satisfaction in the overall best interest of Patheon. Serve as the liaison between Pharmaceutical Development Services (PDS), Technical Operation/Tech Transfer teams and Commercial site management to manage the introduction of new products into Commercial Operations. Interface and have direct responsibility for clients on new Technical Transfer projects.

* Relationship Management/Client Satisfaction (65%) * o Serves as the leader in all of the regional business activities, representing the client interests, while maximizing each site’s financial position. * Provides oversight and attends all client business review meetings being led by site Business Managers * Ensures all issues are handled promptly and that all communications are timely and accurate, including the quarterly Client Service reports. Issues are reviewed and escalated promptly to regional and global leadership team members. * Works closely with Business Development teams to ensure consistent flow of new business to sites and seamless transfer of responsibility to site BM teams. * Financial and Forecast Management (10%) * Ensures commercial client forecasts are current as these areposted into the Business Process Manager (BPM) * Ensures forecasts for new products/PDS projects are assessed and posted into the BPM to reflect the best information on the opportunity * Knows all of the Patheon financial obligations within the regional Master Service Agreement (MSA) and works with Finance to assure compliance * Provides input and participates in the regionalBusiness Plans and ongoing forecasts * Quotations and Supply Agreements (10%) * Ensures the correct assessment of the overall cost of a new or existing project (cost of production, capital requirements). * Reviews and ensures the accuracy of all project quotations for the site. * Ensures that all annual pricing updates are completed and delivered by the site BM teams to the clients per the MSA * Ensures that all MSA requirements are executed, including pricing, payment terms, renewals, yield reconciliations, etc. * Team Leadership (5%) * Generating and executing development plans for Business Managers. * Analyze and evaluate results regularly in order to ensure core competency development, high level of performance and motivation. * Identify gaps in core competencies. Develop and execute training program accordingly. * Project Management (5%) * Works closely with project managers to assume control of tech transfer projects upon validation. * Oversees and ensures that all projects between the sites/region and clients are executed according to the project plan. * Relationship with other Patheon Functions (5%) * Coordinates all regional business activities with Business Development, the Vice President of Global Business Management, Vice President North America Operations, Finance, Quotations and other internal Patheon functions * Ensures the implementation and sustainability of the Global BM/TT model. * Other duties as required

* University Degree in Science and/or Business * Minimum of eight years’ experience in the pharmaceutical industry is preferred * Working knowledge of pharmaceutical manufacturing and outsourcing * Superior client service orientation, interpersonal skills and business perspective * Demonstrated project management experience in a fast paced environment * Experience or a strong background in finance * Strong analytical skills, attention to detail and organizational skills * Superior communication skills, both verbal and written; proficiency with English language * Working knowledge of Microsoft (MS) Office Applications (Word, Excel, PowerPoint, Share point) * Proficiency with the English language * Demonstrated commitment to our fundamental principles of Integrity, Respect & Excellence