Support Engineer

Next Step Systems is an executive recruitment firm specializing in placing information technology professionals in permanent full-time positions throughout the U.S. This includes software, hardware, networking, storage, database, web, sales, sales support and all levels of I.T. management.

Looking for a key member of the team to help support products both from a trading and technical prospective. It is a great opportunity to join a high-profile team for a company with a proven track record of delivering industry leading front office trading applications.

• Deploy trading software for new clients.
• Work with clients, sales and developers defining trading and technical requirements.
• Test new client builds and help certify new FIX implementations.
• Use critical thinking skills to eliminate causes of problems and find solutions to both technical and trading issues.

Core Requirements:

• 2+ years solid experience in either FIX Support or Trade Support.
• Strong knowledge of US option markets required.
• Experience with financial front-end applications (preferably option analytic) in supporting traders and portfolio risk managers.
• Demonstrate excellent customer service skills working with customers in high stress situations on complex problems.
• Ability to work as a good team player with different internal business and IT groups to communicate and resolve any technical issues.
• Basic knowledge of Windows 7, Windows XP, Windows server 2008.
• Excellent writing and technical skills with proven experience writing high-quality documentation for software applications.
• Strong knowledge of FIX protocol and testing procedures.

Desired Skills:

• Strong interest in equity derivatives. Basic knowledge of equity options and market structure.
• Great communication skills.
• Scripting experience (Python/VB/Batch Scripting/Powershell).
• Familiarity with C#, XML a plus.
• Professional demeanor. Strong customer interaction skills. Integrity, sound judgment.