Sales Coach

MathWorks is the leading developer of mathematical computing software. Engineers and scientists worldwide rely on its products to accelerate the pace of discovery, innovation, and development.

As the “Ambassador of Quality” for a worldwide Sales Support group you will work with talented and inspired people from around the world! In this role, you will execute and monitor current global quality programs while also enhancing and creating new ones. You will work closely with local and international managers and individuals on new sales quality initiatives, annual meeting events, and cross team initiatives. This role allows you to leverage your knowledge of technology, application and tools, and strong sales experiences to influence sales quality of this motivated team!

* Key driver to execute, enhance, and monitor the quality processes for worldwide Sales Support organization. * Work with internal teams to leverage existing tools and collaborate on best practices. * Execute and enhance established quality process and logistics, listen and/or evaluate call notes, scoring, documenting findings on a daily basis. Through observations and quality coaching, consult with manager on individual specialist performance accomplishments, as well as recommendations to address any challenges. * Key contact for Sales Support related process improvements and suggestions for operational efficiencies. * Active role in applicable Business Process Improvement projects. * Maintain/continually improve competency model. * Works with Marketing to provide information for enhanced marketing feedback and research. * Actively involved with sales and quality coaching industry trends.

**Minimum Qualifications** * A bachelor's degree and 7 years of professional work experience (or a master's degree and 5 years of professional work experience, or a PhD degree) is required. **Additional Qualifications** * Experience developing and/or implementing a quality sales program, implementing continuous process improvement process. * Sales (Inside Sales, Telesales, or Field Sales) experience. * Exposure to solution selling concepts and techniques. * Experience applying process improvement tools and methodologies to drive business results (Lean and Six Sigma experience). * CRM knowledge/system savvy. * High tech experience, ideally software industry. * Strong communication skills; working with all levels (management, staff); ability to coach/mentor others. * Ability to work across multiple time zones. * Travel internationally, as needed.