Front Desk Associate

Massage Envy

(Keizer, Oregon)
Full Time
Job Posting Details
About Massage Envy

It's simple: we are here to help you feel your best.

We believe massage and skincare is an integral part of everyone's well-being journey. This is why you'll hear us talking about this idea of Total Body Care. And, while this is a belief that has remained unchanged since we opened our doors, you may see us starting to make a few changes. Just know it's all part of our renewed commitment to helping you manage the side effects of this wonderful thing called living.

Summary

As a front desk associate at this Massage Envy franchised location,* essential responsibilities revolve around providing excellent services to members and guests.

Responsibilities
  • Answering phone calls.
  • Setting and checking members and guests in and out for appointments.
  • Greeting members and guests upon arrival.
  • Promoting the Wellness Program.
  • Re-engaging inactive members.
  • Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
  • Accepting constructive criticism in a positive manner and using it as a learning tool.
  • Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
  • Staying updated on retail products and promotions.
  • Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
Ideal Candidate

Education, Skills and Training:

  • Have a high school diploma or equivalent (GED).
  • Possess basic math and cash handling experience.
  • Have strong phone and computer skills.
  • Have previous customer service experience (preferred).
  • Be able to prioritize and perform multiple tasks.
  • Work cohesively with others in a fun and fast-paced environment.
  • Possess general knowledge of massage and esthetic services and modalities.

Communications and Personal Interactions

  • Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.
  • Maintain client confidentiality.

Questions

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Keizer, Oregon
Skills Desired
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  • Appointments
  • Cash Handling
  • Computer
  • Customer Service
  • Front Desk Operations
  • Math
  • Phone Calls
  • Promotions
  • Massage
  • Esthetic services and modalities

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