Front Desk Associate

It's simple: we are here to help you feel your best. We believe massage and skincare is an integral part of everyone's well-being journey. This is why you'll hear us talking about this idea of Total Body Care. And, while this is a belief that has remained unchanged since we opened our doors, you may see us starting to make a few changes. Just know it's all part of our renewed commitment to helping you manage the side effects of this wonderful thing called living.

As a front desk associate at this Massage Envy franchised location,* essential responsibilities revolve around providing excellent services to members and guests.

* Answering phone calls. * Setting and checking members and guests in and out for appointments. * Greeting members and guests upon arrival. * Promoting the Wellness Program. * Re-engaging inactive members. * Keeping management apprised of member concerns and following manager’s policies, procedures and direction. * Accepting constructive criticism in a positive manner and using it as a learning tool. * Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy. * Staying updated on retail products and promotions. * Recognizing and supporting team goals and creating and maintaining positive relationships with team members.

**Education, Skills and Training:** * Have a high school diploma or equivalent (GED). * Possess basic math and cash handling experience. * Have strong phone and computer skills. * Have previous customer service experience (preferred). * Be able to prioritize and perform multiple tasks. * Work cohesively with others in a fun and fast-paced environment. * Possess general knowledge of massage and esthetic services and modalities. **Communications and Personal Interactions** * Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team. * Maintain client confidentiality.