Customer Sales Representative

Two Men And A Truck

(Louisville, Kentucky)
Full Time
Job Posting Details
About Two Men And A Truck
TWO MEN AND A TRUCK® is the largest franchised moving company both in the United States and internationally. Currently there are more than 330 locations and 2,100 trucks worldwide. The company has seen consistent monthly growth since December 2009 and more than 70 consecutive months of growth. Throughout its fast-growing history, it has remained steadfast in its approach to high-touch quality service, which is illustrated by an impressive 96% customer referral rate.
Summary
The customer sales representative is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all TWO MEN AND A TRUCK® customers through in-depth knowledge of company products and services.
Responsibilities
* Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK® services * Asks open-ended, probing questions to determine customer requirements and expectations * Directly and accurately inputs information in to “Movers Who Care®” software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks * Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability or customer specifications * Educates customer on terminology, policies and procedures, anticipated delays, and any additional information needed to increase customer satisfaction and improve profitability * Complies with federal, state, and local legal requirements when scheduling moving services and staff * Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK® and effectively oppose any customer objections * Prepares all move-related paperwork and documents on a daily basis * Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints * Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns * May participate in various marketing activities including networking, direct mail, and charitable move coordination
Ideal Candidate
Because moving is stressful, we seek candidates with a commitment to customer service and exceeding expectations. As a customer service representative, you should be comfortable in a fast-paced environment and able to adapt quickly to changing priorities. * High school diploma or general education degree (GED) is required. Associates degree in related field is preferred * A minimum of one year of inside sales or customer service is required; outside sales and/or TWO MEN AND A TRUCK® or moving industry experience is preferred * Exceptional customer service skills (friendly, courteous and helpful) * Exceptional listening and communication skills * Exceptional grammar, voice, diction, and writing skills * Exceptional organizational and time management skills * Accurate; consistent attention to detail * Confidence to initiate customer contact and comfortable asking for the sale * Motivated by exceeding goals * Strong team player who works productively with a wide range of people and personalities * Basic computer, keyboarding, and basic business math skills * Able to present a professional image at all times to customers and vendors * Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK® Core Values

Questions

Answered by on
This question has not been answered
Answered by on

There are no answered questions, sign up or login to ask a question

Want to see jobs that are matched to you?

DreamHire recommends you jobs that fit your
skills, experiences, career goals, and more.