Receptionist

Founded in 1998, Delta is an educational services company that is comprised of nine brands and 43 campuses across 11 states. We offer degree and diploma programs in some of today’s fastest-growing fields, including Business, Legal & Protective Services, Healthcare, Skilled Trades, Beauty & Wellness, Technology, Design & Education and CDL. We also provide online and flexible options.

The Receptionist is responsible for acting as the first point of contact in welcoming guests (e.g., prospective graduate enrollees, customers, vendors, etc.) to a Delta facility (e.g., campus, clinic, spa, etc.). He/She maintains a professional appearance and attitude at all times to convey a welcoming and knowledgeable demeanor. This position works closely with the staff to provide day-to-day support, including administrative activities, records maintenance, and correspondence in compliance with company and regulatory policies and procedures. Additionally, the Receptionist can be called upon to serve as a test Proctor for Wonderlic.

**Welcomes Visitors** * Greets visitors and fulfills requests (e.g., re-directs calls, schedules meetings and appointments, answers general questions about the facility, services, and products, etc.). * Screens incoming calls to determine subject matter, urgency, and direction. * Transitions callers to the proper staff member for further assistance and takes adequate messages when required. * Promotes Delta’s services and products to visitors and callers when appropriate. **Maintains Reception Area** * Maintains the reception area and front desk to ensure it is clean, welcoming and secure. * Escalates issues affecting front desk operations to eliminate potential disruption. * Displays appropriate materials (e.g., admissions forms, marketing materials, retail products, etc.). **Conducts Administrative Activities** * Opens the office in the morning and ensures there is coverage at all times during business hours. * Sorts and delivers incoming mail and processes outgoing shipments and packages. * Prepares data and documentation applicable to the department or facility (e.g., academic transcript request forms, letters to new enrollees, customer profile data, etc.). * Confirms meetings and appointments via phone, text, or email. * Attends planning and organization meetings to obtain information (e.g., schedules, special events, non-routine functions, etc.) and to take action on delegated tasks. * Provides assistance in completing general and clerical tasks. * Other duties as assigned

**Minimum:** * High School Diploma * 2 years of experience in secretarial science **Preferred:** * Associate’s Degree * Experience in customer service * Working knowledge of federal/state government education regulations * Experience with College Admissions, Financial Aid, Student Services, Education and Career Placement departments