Account Manager

We are building the leading marketing platform for local businesses. We provide an integrated social, web, and email marketing solution designed to help merchants get more customers and keep them coming back by spreading word of mouth, extending their customer service, managing their online reputation, and leveraging our merchant network.

If you’re motivated by setting and achieving aggressive goals, have high emotional intelligence and a passion for delighting customers, and want to be a part of building something incredible, we want to talk to you!

* Serve as the principal point of contact for a group of customers, communicating with them via phone and email. * Help customers navigate the onboarding process, building trust in the company and ensuring they get off to a great start. * Maintain a strong relationships with customers, reaching out to them on a regular basis and responding quickly to inbound inquiries. * Communicate the work that Main Street Hub is doing to help our customers’ attract and retain more business. * Provide personalized support that aligns with our company brand and voice, directly impacting our customer retention. * Take ownership of your results by driving high quality customer service resulting in meeting or exceeding the monthly goals associated with the Account Manager role every month. * Develop and maintain deep expertise of Main Street Hub products and best practices to provide value to customers. * Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each customer. * Identify trends and areas for improvement, so we can continually serve customers better. * Challenge yourself, your teammates, and your leaders to continually improve performance.

* 1-3 years’ experience in customer-facing roles. * A love of local businesses and a genuine desire to help them succeed. * Strong judgment and a “bias for action.” * Outstanding customer service skills, including strong written communication skills. * Successful track record of meeting and exceeding goals, and balancing multiple high priority initiatives, in challenging environments. * Deep familiarity with online communication channels like social media, customer review websites, email marketing, and others. * An exemplary work ethic, a “get it done” attitude, and high personal accountability. * Bachelor’s degree required.