Program Manager II

LifeLock is a modern identity theft protection company. And with the flood of mobile technology and apps, consumer behaviors and expectations are changing—right along with what “identity” actually means. So we enable protection with convenience and put you in control of being uniquely you.

The Program Manager II’s mission is to plan, manage, and execute multiple project initiatives that create and sustain comprehensive solutions to deliver a world-class member experience. These deliverables are managed from initiation to project close-out to ensure the quality of deliverables and timely completion. The role reports within the Program Management Office, focusing on business/enterprise driven initiatives. The Program Manager II provides leadership and communication across business functional areas, leveraging best practices to drive operational efficiencies and continual improvement of Program Management processes. This role ensures projects align with the business strategy and deliver on time, boosting productivity and scalability while improving profitability.

* Lead large, complex, enterprise-wide projects through all project lifecycle phases. * Meet project goals while adhering to established project methodology and governance standards and procedures. * Establish and maintain relationships and communications at all levels of the organization. * Assist in the optimization of resource allocation. * Support senior executives across business lines in strategic analysis, project scoping and approach definition. * Prepares reports for upper management regarding project status. * Plan and facilitate team meetings, working sessions and communicate output of such. * Identification of risks, and development/facilitation of risk mitigation actions. * Development and facilitation of change management plans/actions. * Be the liaison between business, technical, and other project teams. * Tools required MS Office, Visio, Project.

* Bachelor’s Degree required. * 5-7 years of project management experience with business consulting or equivalent experience. * Project Management experience with new product introductions and/or Customer Service/Contact Center initiatives. * Utilization of various project management methodologies, including SDLC and Agile. * Excellent communication skills, both written and verbal. * Demonstrated ability in problem-solving, analysis and process improvement. * Experience working with the interface of information technology with functional groups within an organization. * Experience working with business processes and re-engineering.