Sales Supervisor

Liberty Home Equity Solutions, Inc. (Liberty) is one of the nation’s largest and most experienced lenders of Home Equity Conversion Mortgages (HECM), also known as reverse mortgages. For nearly a decade, we’ve delivered education, home equity solutions, and personal care to over 35,000 senior homeowners and 1,000 wholesale partners. Let us show you how home equity solutions from Liberty may help you build a better future and achieve the financial independence you deserve

Reporting to the Director of Inside Sales, the Sales Supervisor is primarily responsible for driving business growth by managing and developing a team of Inside Sales Advisors who originate reverse mortgage loans to a nationwide market. This position is critical to the success of the sales organization, and will be expected to work cross functionally and partner with other business leaders to drive efficiency and production throughout the organization.

- Daily sales management of Inside Sales Advisors including adherence to key metrics, time blocks, scheduling, sales and technical skills - Development and improvement of overall processes including sales strategy, SalesForce.com, phone systems and lead generation systems - Management of leads distributed to the team including disposition of leads, transfer rate and lead management protocols - Responsible to provide ongoing coaching to Advisors to drive efficiencies and increased sales production - Work with Advisors and Processing Department on loan level issues - Recruiting, training and developing of Inside Sales Advisors - Measuring and reporting of daily team production and participation in monthly leadership meetings - Active participation in Retail Leadership team to assure achievement of operating plan and strategic evolution

- High School Diploma, GED or Military experience equivalent - 2+ years Sales Management with a call center focus - 2+ years experience in the mortgage industry preferred but not required - Minimum of 5 years of individual sales experience - Proficiency in using CRM systems - Salesforce.com experience a plus - Proficient in Microsoft Office (Word, Excel and Outlook). Able to use Internet, and CRM’s such as SalesForce or other software programs