Community Development Manager

Kabam, Inc. (“Kabam”) creates, develops, and publishes massively multiplayer games that are available to a global audience on mobile devices via its own dedicated channel in the Apple App Store, Google Play, and the Amazon Appstore.

The Manager of Community Development will lead all community development efforts for Legacy of Zeus as well as any other games produced in our Beijing studio. Are you an expert at diplomacy and communications? Do you understand how to nurture and grow passionate players and influencers and distill actionable insights for the game team? Do you understand what works on all communication channels? Come join our awesome team!

* Work with Legacy of Zeus game team and Product Marketing to oversee and drive messaging and communications plans to ensure we reach, educate, and inspire as many players as possible * Implement a sentiment analysis approach to measure where we are and where we want to be for the Studio’s portfolio, design viable tactics to reach these goals * Develop time-sensitive, effective communications plans when there's a perception crisis underway, and evaluate and report on player sentiment * Identify areas of opportunity where players don't fully understand our vision and develop plans and messages that will positively affect sentiment * Develop programs and training that help Kabamers engage with our community effectively * Collaborate with influencers on programs to incentivize user generated content and grassroots engagement * Help drive, develop and execute both player generated video/streaming content as well as in-house video content that engages and retains our players * Work closely with the Manager of Product Marketing to plan and execute an entertaining social pipeline on the right channels * Be active with our players in game and out of game, help foster a sense of mutual respect and open communication between players and the game teams * Design and deliver succinct reports on the performance of various community KPIs to all needed stakeholders

**Must Have Experience:** * Your constructive feedback and committed mentorship inspires those around you * You easily get angry mobs to put down the pitchforks and hold hands; you know how to convince players that design changes are the right call and turn them into advocates * You can anticipate how players are going to react to any announcement or game feature. You navigate around landmines and finely tune messaging to address all perspectives. * You translate what players are saying into convincing, data-backed recommendations that'll inspire action from our many international game teams * You are aware of global cultural intricacies and you study problems from all angles in order to avoid costly mistakes when managing global game brands * You love playing mobile games and other games of all types and have walked the player journey * You have some proficiency with tools which measure sentiment (Meltwater, Radian6, others) * You are Self-motivated and can prioritize and manage workload to meet critical deadlines * You understand what makes social and other communication channels successful * You have excellent English written communication skills and can craft engaging content whether it’s a funny forum post, social share or KPI-focused report **Nice to Have Experience:** You have built from scratch and made existing multi-million player communities effective **Education:** Bachelor’s degree (Journalism, Community Management, Communications & multi-media is a plus). **Years Experience:** 3+ years of PR and/or Community relations experience for a large, consumer-facing brand. Managerial experience preferred. Some knowledge/passion for Greek Mythology is a plus.