Financial Services Representative

Support the Financial Services function of the Customer Resource Center (CRC). Specific responsibilities will be similar to the Community Administrator role.

* Support apartment division by performing tasks currently performed by the sites, which may include but not be limited to: * Depositing and posting of checks; reviews and corrects discrepancies * Preparing and processing delinquent and eviction accounts * Complete ICFA move-in’s, move-out’s * Process FAS and FAS Revisions * Prepare files for collection and write-off * Work directly with sites as necessary in a support/customer service manner; promotes positive, proactive resident relations by working to make the living experience of the highest quality * Perform other related duties as assigned Essential Job Functions * Work in a team environment while also being able to work independently on certain tasks * Use of Microsoft products (including Word, Excel, Outlook, PowerPoint), as well as CRM applications (Pivotal, etc.) for department documentation and organization * Utilize apartment specific applications (OneSite, etc.) * Build and maintain strong and positive relationships with site associates being supported and Customer Care team

Minimum Qualifications - Education & Experience * Strong organizational skills and detail-oriented * Self-starter, ability to work independently * Strong communication skills * Flexible to change and able to work in team environment * Able to deal with some ambiguity at beginning of assignment. The Financial Services team is new and the specific functions of the team are still being determined. * Demonstrate initiative and professionalism * Excellent customer service skills