Financial Services Representative

Support the Financial Services function of the Customer Resource Center (CRC). Specific responsibilities will be similar to the Community Administrator role.

• Support apartment division by performing tasks currently performed by the sites, which may include but not be limited to:
• Depositing and posting of checks; reviews and corrects discrepancies
• Preparing and processing delinquent and eviction accounts
• Complete ICFA move-in’s, move-out’s
• Process FAS and FAS Revisions
• Prepare files for collection and write-off
• Work directly with sites as necessary in a support/customer service manner; promotes positive, proactive resident relations by working to make the living experience of the highest quality
• Perform other related duties as assigned

Essential Job Functions

• Work in a team environment while also being able to work independently on certain tasks
• Use of Microsoft products (including Word, Excel, Outlook, PowerPoint), as well as CRM applications (Pivotal, etc.) for department documentation and organization
• Utilize apartment specific applications (OneSite, etc.)
• Build and maintain strong and positive relationships with site associates being supported and Customer Care team

Minimum Qualifications - Education & Experience

• Strong organizational skills and detail-oriented
• Self-starter, ability to work independently
• Strong communication skills
• Flexible to change and able to work in team environment
• Able to deal with some ambiguity at beginning of assignment. The Financial Services team is new and the specific functions of the team are still being determined.
• Demonstrate initiative and professionalism
• Excellent customer service skills