Resource Manager

Your business isn’t one sided and neither are you. See how Insight can help you run smarter. From business and government organizations to healthcare and educational institutions, Insight empowers clients with intelligent technology solutions to realize their goals.

The Resource Manager is responsible for fulfilling client project staffing demands. The position is responsible for managing delivery resource utilization and availability.

* Serves as information manager and single point-of-contact for client project staffing. * Manages delivery resource calendars. * Balances maximization of chargeability and gross profit with client/project needs when making staffing decisions. * Collaborates with appropriate individuals to report on the health of the services business to senior management – including reports on utilization, bench, employee morale, delivery pipeline, skill demands, and services outlook. * Uses knowledge of pipeline and client needs to work with PSM/MSL on strategic staffing decisions. * Maintains regular communication with regional Project Managers to understand project schedule changes. * Facilitates two-way communication with Sales team about timing and specifics of availability for resource deployment. * Monitors sales pipeline to help drive hiring/recruiting decisions. * Leverages external relationships with 3rd-party vendors to source resources unavailable internally. * Manages acquisition and knowledge of delivery team skill profiles and certifications to maintain up-to-date databases. * Manages acquisition of delivery team resumes for client presentation. * Assists back office personnel by providing information to facilitate the close of each time period and providing information about project set-ups. * Manages confidential information with utmost integrity. * Maintains “trusted advisor” status with all internal clients. * Other duties as assigned.

**Education and Experience:** * Bachelor's degree from four-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience. * Project management or similar experience required. * Financial/business analysis experience preferred. **Knowledge, Skills, and Abilities** * Proficiency in all Microsoft Office products with emphasis on Excel and Sharepoint; * Ability to learn internal systems quickly and utilize them to manage required processes required. * Ability to read, analyzes, and interprets Statements of Work and translates technologies in scope to skill sets. * Ability to work in an interrupt-driven environment, balancing many conflicting priorities at once. * Ability to effectively present information to peers, internal clients, and senior management. * Ability to respond in a timely manner to client requirements. * Ability to demonstrate integrity in handling delicate information at a managerial level with consideration for privacy and respect. * Ability to convey unpopular information in an effective yet sensitive fashion. * Ability to demonstrate professionalism while pushing back on confrontational and persuasive internal clients. **Physical Demands** * While performing the duties of this job, the employee is regularly required to: stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and kneel. * Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus due to computer work. * Light to moderate lifting is required. * Ability to uphold the stress of traveling.