Receptionist

InContact

(Columbus, Ohio)

Full Time

Job Posting Details

About InContact

inContact, Inc. (NASDAQ: SAAS) is a provider of on-demand call center software. The inContact platform has grown from an Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution.

Summary

In this role, you will partner & collaborate with onsite HR, Corporate HR/Payroll as well as site employees and leaders. If you are someone who has the ability to work independently and effectively across teams and sites, has an orientation towards customer service, teamwork and people, this is the role for you.

Responsibilities

* Answer and route incoming calls on multi line system.
* Greet visitors and direct appropriately; maintain visitor log. Issue and track visitor and temporary employee entry badges.
* Provide building directions if needed
* Make permanent badge or assign temporary badge
* Reserve workspace (if needed)
* Respond to email directed to Receptionist.
* Maintain/update company photographs and nameplates.
* Operate online company store; track store inventory; process orders -  Ensures accuracy in Employee Store order processing and validates that the proper inventory has been ordered, received and delivered to the employees.
* Order and distribute business cards.
* Maintain receptionist training manual, this includes things such as but not limited to: process documentation on receptionist duties, security systems, using phone technology, creating and maintaining badges and badge system, key facilities contacts.
* Coordinate HR & Payroll assistance for employees at the Ohio site with onsite HR or HQ in Utah.
* Coordinate Facilities assistance under the direction of the corporate facilities group.
* Follow the company Code of Ethics and inContact policies and procedures at all times.
* Communicate in an effective and professional way with customers, employees and visitors in and outside of inContact.
* Mail – Incoming and Outgoing - Receive and direct packages and mail delivery.

Answer and route incoming calls on multi line system.
Greet visitors and direct appropriately; maintain visitor log. Issue and track visitor and temporary employee entry badges.
Provide building directions if needed
Make permanent badge or assign temporary badge
Reserve workspace (if needed)
Respond to email directed to Receptionist.
Maintain/update company photographs and nameplates.
Operate online company store; track store inventory; process orders - Ensures accuracy in Employee Store order processing and validates that the proper inventory has been ordered, received and delivered to the employees.
Order and distribute business cards.
Maintain receptionist training manual, this includes things such as but not limited to: process documentation on receptionist duties, security systems, using phone technology, creating and maintaining badges and badge system, key facilities contacts.
Coordinate HR & Payroll assistance for employees at the Ohio site with onsite HR or HQ in Utah.
Coordinate Facilities assistance under the direction of the corporate facilities group.
Follow the company Code of Ethics and inContact policies and procedures at all times.
Communicate in an effective and professional way with customers, employees and visitors in and outside of inContact.
Mail – Incoming and Outgoing - Receive and direct packages and mail delivery.

Ideal Candidate

To Land This Gig You'll Need:

High School Diploma required
Demonstrated customer service skills
Professional demeanor and appearance
Excellent communication skills in English, written and verbal
Familiarity using PBX phone systems, Microsoft Office, Outlook email & Calendaring, Word and Excel
45 wpm typing speed

Bonus Experience:

2 years’ office administration experience

Compensation and Working Conditions