Client Services Manager

IgnitionOne

(Atlanta, Georgia)
Full Time
Job Posting Details
About IgnitionOne
We are the unified, data-first digital marketing platform. With a global footprint of over 450 employees in 17 offices across 10 countries, IgnitionOne is one of the largest independent marketing technology companies in the world. We have one goal: to help marketers win.
Summary
IgnitionOne seeks an Client Services Manager with Ad Tech / Publisher experience and is interested in expanding their knowledge and experience with a leading ad tech organization.Our Client Services Managers focus on digital strategy development (search and display), account management, client budget management and relationship management. The Manager will be the liaison between the client and the project team at IgnitionOne and act as a member of the client's marketing team. The Manager will develop and implement the whole process from sale to implementation, overseeing all the moving parts and people involved. We seek someone who will continuously evolve our relationships with client contacts, lead internal team collaboration, improve overall performance and determine new opportunities, both strategically and technically, that help clients achieve campaign and business success.
Responsibilities
Provide relationship management for all assigned customers as trusted advisor able to help customers apply our tools to achieve their business objectives * Assist customers to expand their usage and adoption of IgnitionOne. * Provide resources to answer customers’ questions, identifying needs for account customization and further implementation where applicable. * When appropriate, work closely with Sales Executive and consult with other team members (consulting/project management/engineering services/customer support) to be sure mutual objectives are met in support of customer satisfaction. * Communicate consistently with customers throughout the contract lifecycle, escalating important issues where needed – ensuring contracts are renewed and customers can serve as references. * Build customer rapport and trust through consistent contact and provide status updates for all outstanding issues. * Manage customer expectations, keeping customers satisfied and expectations realistic. * Coordinate with internal teams to ensure a timely closure of quality issues. * Coordinate and provide project management for professional services requests. * Fully understand customer requests, documenting and engaging appropriate resources. * Drive platform innovation by providing regular feedback to internal Product and Development teams * Ability to perform detailed account audits to identify product needs or workflow gap * Communicate with customers about product updates, new product releases and features * Knowledge of company offerings and technologies associated with them * Effectively shift priorities to ensure deadlines are met and critical items are addressed.
Ideal Candidate
* Must have 3-5 years of experience managing sophisticated SaaS platforms * Experience managing SEM campaigns and Google AdWords Certified is a big plus * Understanding of Marketing Automation is also a big plus * Experience with JIRA or other project tracking software is required * Understanding of online media metrics and impact on customer campaigns * Basic understanding of online tracking methodologies * Strong Excel and Power Point skills * Extremely organized and highly motivated * Strong analytical and strategic thinking skills * Strong communication skills * Energized by being in problem-solving environment * Proven ability to work under pressure and complete tasks in a timely manner * Bachelors Degree

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