Client Success Manager

We’re one of the hottest funded, NYC-based companies providing the most comprehensive omni-channel loyalty & analytics solutions for industry leading brands such as Pepsi, Zumiez, Lancôme, Nestlé Purina, VIZIO and others. Our software helps build more profitable and active relationships with customers, delivers a deeper understanding of how customers engage across channels and drives a measurable increase in high value behaviors and spend.

We’re looking for Senior Manager, Client Success who has a proven track record in SaaS solution, digital, marketing and/or loyalty for direct to consumer or B2B2C companies. You will be responsible for leading the success of our platform with our major clients. Come join us!

* Build strong client relationships at all levels of client organization * Build and own relationships while serving as primary client interface to CrowdTwist resulting in client retention and ability to be a reference * Utilize persuasive communication skills to ensure client satisfaction of program strategy, content, marketing and performance * Responsible for day-to-day management and execution of client programs * Hold regular meetings to drive program strategy and execution resulting in strong ROI * Work with clients to define strategies, metrics, benchmarks and objectives and manage performance against achieving those needs and objectives * Define and establish internal processes to help scale the company * Build processes to maximize efficiencies across all client touch points, from on-boarding and training to weekly meetings and quarterly reviews * Develop approach to deliver repeatable performance tracking, marketing best practices, product updates to all our clients

Candidate will have 3-5 years experience in Client Services account management and or marketing-related functions and a keen understanding of Internet business models. Successful candidates may bring experience from an agency, client, or consulting environment. Bachelors degree required. * **Results Driven**: Proven results on delivering/exceeding goals within budget and on-time with an attention to detail. Experience managing and prioritizing multiple client requests in a fast-paced environment, including timeline scoping and making trade-offs. * **Relationship Management**: Personality and aptitude to build strong relationships and bonds with client base. Experience setting and managing customer expectations. * **Communication Skills**: Exemplary written and oral communication skills. Solid proficiency with Excel and PowerPoint/Keynote for client-ready reports and presos. * **Marketing**: Knowledge and experience of working in online marketing services (including areas such as email marketing, SEO/SEM, display, web design) with campaign management and/or media planning background. * **Analytical Skills:** Experience with qualitative and quantitative analysis of marketing program results including recommendations for strategic and/or tactical changes.